All ITM members, across both Connect and Business membership, are expected to uphold our Code of Conduct. It sets out the standards of professionalism, integrity and respect we expect across the ITM community.
ITM Code of Conduct
Our Code of Conduct
Members shall uphold and enhance the professionalism of business travel and meeting professionals and the Institute by:
- Maintaining integrity beyond doubt in all business relationships through honesty, transparency and uncompromised representation
- Continuing to develop their knowledge to provide maximum benefit to their organisations and clients
- Undertaking negotiations in a professional manner, respecting the position and objectives of all parties concerned
- Recording formal agreements through the use of written records, MOUs or contracts
- Complying with laws and contractual obligations
- Accepting guidance on professional practice from the Institute and its representatives
- Rejecting any improper business practices
In applying these precepts, members should:
- Respect others. Focus on the content (of speakers/online posts) and not the people making them
- All defamatory, abusive, profane, threatening, offensive, or illegal materials are strictly prohibited on any of ITM's platforms
- Excessive use of the ITM Member Directory for unsolicited contact with ITM members will not be tolerated and can result in termination of your ITM membership
- Respect the confidentiality of information received and never use it for personal gain
- Respect intellectual property. You may only share content that you have the express permission to use and that you properly attribute to the content creator
- Give the fullest information possible without intention to mislead or for financial recompense
- Seek the advantages of negotiation and maintain business relationships but avoid any arrangement inhibiting fair competition
- Comply with the Bribery Act 2010 and carefully consider the acceptance of all business gifts in the context of the relationship and the level of gift
- Recognise the commitment members and supporters (including sponsors and association partners) make to the industry by engaging with ITM and make every effort to engage where possible and appropriate
- Recognise that existing commercial relationships may sometimes affect a member's ability to engage with particular ITM members or supporters.
If you believe an ITM member has breached this Code of Conduct, please contact the ITM team. Concerns will be reviewed in line with ITM's appropriate governance processes. Proven breaches may result in action being taken, including suspension or termination of membership in serious cases.
By joining or renewing your ITM membership, you agree to uphold this Code of Conduct and contribute to a professional, respectful and inclusive ITM community.
