thrive 2.0

Sponsored By LNER, Synergy Global Housing, Qatar Airways, Amex GBT, FREENOW for Business, Enterprise Mobility, FCM, BCD Travel, TRIPBAM, edyn, Gett, oneworld, Skytra, GATE8 Luggage, Nina & Pinta Consulting


thrive 2.0

thrive 2.0 aims to give you the latest building blocks to help you seize new opportunities and effectively pivot your approach, your business and your product/ service. Taking place on 29th September this one-day event aims to provide you with the collective insights and learnings you need to successfully shift to a new strategy.

As a continuation of our thrive conference in May, this event will be brought to you virtually via our interactive platform. Supporting you with the same high-quality content and knowledgeable speakers, you have come to expect from ITM. Register now to avoid disappointment.

Agenda Highlights (subject to change)
  • Industry Health Check
  • Global Airline CEO Interview
  • Keynote speakers - John Snyder (BCD Travel), Reggie Aggarwal (CVENT) & Rob Gurney (oneworld)
  • The Future of Meetings & Events
  • Ground Transport First
  • Servicing the Recovery - Ground Transportation & Serviced Apartments
  • Supplier Contracting In The New World (Air, Accommodation, Ground, Rail & TMC)
  • Pivot & Prove
  • And more! 

Register now and you will be sent your unique login instructions one week before the event.

You must be an ITM member to attend the event.
Not an ITM member? You can register as an ITM Connect member for FREE here.

Partners & Sponsors

Other
edyn Group

Title Sponsor

Amex GBT

edyn Group

Title Sponsor

BCD Travel

edyn Group

Title Sponsor

edyn

edyn Group

Title Sponsor

Enterprise Mobility

edyn Group

Title Sponsor

FCM

edyn Group

Title Sponsor

FREENOW for Business

edyn Group

Title Sponsor

GATE8 Luggage

edyn Group

Title Sponsor

Gett

edyn Group

Title Sponsor

LNER

edyn Group

Title Sponsor

Nina & Pinta Consulting

edyn Group

Title Sponsor

oneworld

edyn Group

Title Sponsor

Qatar Airways

edyn Group

Title Sponsor

Skytra

edyn Group

Title Sponsor

Synergy Global Housing

edyn Group

Title Sponsor

TRIPBAM

Speakers

KEYNOTE SPEAKERS

FEATURED SPEAKERS

Emma Jones

Vice President, Multinational Client Management EMEA | Amex GBT

Carol Fergus

Director - Global Travel, Events and Ground Transportation | Fidelity International

David McNeill

AVP, Global Corporate Sales, EMEA & APAC | Enterprise Mobility

Peter Jenkins

General Manager - Sales & Marketing, Northern Europe | International SOS

Elise Weber

Skytra Co-founder / Chief Sales & Marketing Officer | Skytra

Venue

ITM Virtual

About Venue

Our preferred platform is Zoom. For those unable to access Zoom on their company laptops, you can also join in via your phone.

Address

Zoom

ITM Virtual, null, United Kingdom,

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Public Transportation

By Train

By Tube

Parking

Location On Map

Registration Fee
Business Buyer Free
Business IP Buyer Free
Business IP Supplier Free
Business Supplier Free
Connect Buyer £ 39.00 (Ex. VAT)
Connect IP Buyer £ 39.00 (Ex. VAT)
Connect IP Supplier £ 39.00 (Ex. VAT)
Connect Supplier £ 39.00 (Ex. VAT)
Non-Member £ 49.00 (Ex. VAT)
Registration Closes

Tuesday Sep 29, 2020

1:00 AM Europe/London
Event Time

Tuesday Sep 29, 2020

11:00 AM to 5:00 PM Europe/London
Venue

ITM Virtual

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PARTNERS & SPONSORS

UPCOMING EVENTS

Webinar

All Member 18 March 2026

Neurodiversity & Air Travel

Are travellers’ neurodiversity needs truly being met throughout the air travel journey? What more must be done to ensure that airlines and their service models fully accommodate travellers with diverse cognitive, sensory, and communication needs? As part of our ongoing commitment to support our wonderfully diverse community, we continue to work with partners across the travel ecosystem to inspire genuinely inclusive programmes, products, and services. Following our recent webinar exploring Neurodiversity & the Airport Traveller Experience, this follow-up session turns the focus to Airlines & Neurodiversity. We will look at the onboard experience, pre-flight communication, crew training, seating and cabin considerations, environmental triggers, and the practical steps airlines are taking — or need to take — to support neurodiverse travellers more effectively. Join Tiffany Casson of Inntel as she leads a discussion with accessibility experts Anna-Ruth Cockerham and Christianna Best, sharing lived experiences, current initiatives, and opportunities for meaningful improvement within the airline environment.
Virtual | Learn more
Networking

All Member 19 March 2026

Evening Tea Bus Tour

Join us for a unique and quintessentially British experience for Brigit's Bakery "Classic Afternoon Tea Bus Tour", hosted aboard a beautifully restored 1960s Routemaster bus and open to all ITM Business members. Departing from Brigit’s Bakery in Covent Garden, this afternoon experience combines relaxed networking with sightseeing, offering guests the chance to enjoy high-quality catering while taking in London’s iconic streets from a truly memorable setting. Guests will be welcomed at the bakery before boarding the bus for an 80–90 minute journey through the capital, enjoying a classic afternoon tea served on board. Designed to comfortably accommodate around 26 guests, the experience offers an intimate and informal environment, ideal for connecting with fellow members in a distinctive setting.
In Person | Learn more
Meeting

Buyer Only 24 March 2026

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Virtual | Learn more
Webinar

Supplier Only 26 March 2026

Buyer Insights

HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by
Virtual | Learn more
Conference

All Member 29 April 2026

ITM Spring Conference 2026

SPRINGBOARD TAKES PLACE BETWEEN 29 - 30 APRIL 2026 IN BRIGHTON To see our full event agenda, speakers and much more, visit our dedicated Conference site: S [http://itm.org.uk/springboard]pringboard [http://itm.org.uk/springboard] Educational Highlights In addition to the plenaries on the main stage, we provide focused sessions to deliver content relevant to your role. • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors. Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways
In Person | Learn more
Meeting

Buyer Only 20 May 2026

Manchester Buyer Lunch

Join fellow corporate travel buyers in Manchester for an intimate lunchtime discussion designed to spark meaningful conversation, new connections and shared learning. This small-group format provides the perfect setting to explore current challenges, exchange perspectives and hear how peers are shaping their travel programmes. Whether you’re new to the industry or well established in your role, this session offers the space to reflect, seek advice and contribute to a collaborative conversation relevant to all programme sizes. KEY TAKEAWAYS * Build valuable connections with fellow buyers in your region * Gain insight into real-world programme challenges and approaches * Share experiences and explore practical solutions together * Strengthen your professional network in a relaxed, supportive setting WHAT TO EXPECT * Round-table meeting format for up to 15 buyers * A hosted discussion encouraging open dialogue and participation * A complimentary lunch served in a private room * Dietary requirements can be accommodated
In Person | Learn more
Webinar

All Member 09 June 2026

Inside the Mind of the Buyer

An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask
Virtual | Learn more
Meeting

Buyer Only 16 June 2026

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Virtual | Learn more
Meeting

Buyer Only 17 June 2026

Creative Industries Group

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if you do not fall into that category. If you have any questions, please
In Person | Learn more
Webinar

Supplier Only 18 June 2026

Buyer Insights

HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by
Virtual | Learn more