Scott Davies
Chief Executive Officer | ITM
[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]
ITM Autumn Conference 2023
Sponsored By Amex GBT, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct Travel X ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM
ITM Autumn Conference 2023
"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
The Conference will be bigger and more interactive than ever. Be sure to secure your place early – we can’t wait to see you!"
Scott Davies | ITM CEO
Programme Overview
Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event.
Networking & Social
Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks
Sponsor Networking Hall
Explore the latest products and services throughout the market within our sponsor exhibition space.
EventWell
We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.
Get Involved
If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.
Agenda
Thu 5th Oct
9:00 AM
Welcome
Welcome
Arrival & Networking
10:00 AM
Session
Session
Opening
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Travel | Jane Street
10:10 AM
Session
Session
Where Are We Now?
An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon
Scott Davies
Chief Executive Officer | ITM
Sara Andell
UK Client Lead | Amex GBT
Cameron Spence
Consulting Manager | Amex GBT
10:45 AM
Session
Session
The Road to Net Zero
Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?
Scott Davies
Chief Executive Officer | ITM
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break
Break
Networking Break
11:45 AM
Session
Session
Getting On Track
For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.
Will Hasler
Business Travel Manager | PwC
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Amadeus Cytric
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session
Session
Accommodating Accommodation
As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
Stephen Hanton
President International | -
Courtney Moore
Director, Sales & Client Management | Advito
12:55 PM
Break
Break
Networking Lunch
2:10 PM
Session
Session
An Update from the ITM Board
Kerrie Henshaw-Cox
- | -
2:20 PM
Session
Session
Airlines & Customers - Are they Aligned?
Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.
Sue Jones
Head of Groups, Meetings & Events | HSBC
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Richard Tams
Founder & Director | Tailwind Advisory
Lauren Brown
EMEA travel manager | TikTok
Matt Raos
Senior Vice President Global Sales | Qatar Airways
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break
Break
Networking Break
3:35 PM
Session
Session
Let’s Make Travel Amazing Again
Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience?
In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session
Session
AI Is Here And It Is Going To Change Everything
Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.
Keesup Choe
CEO | Predictx
Jack Ramsey
CEO | TripStax
Scott Wylie
CTO | TripStax
5:00 PM
Social
Social
Networking & Drinks Reception
5:00 PM
Close
Close
Educational Close
Partners & Sponsors
Other
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
Amex GBT
Title Sponsor
BCD Travel
Title Sponsor
British Airways
Title Sponsor
Climate Club
Title Sponsor
CUR8
Title Sponsor
Delta Air Lines
Title Sponsor
Direct Travel X ATPI
Title Sponsor
easyJet
Partner Sponsor
EventWell
Title Sponsor
FCM
Title Sponsor
FREENOW for Business
Title Sponsor
Hilton
Title Sponsor
Imperial London Hotels
Title Sponsor
Qatar Airways
Title Sponsor
TripStax
Title Sponsor
TROOP
Title Sponsor
Uber For Business
Title Sponsor
Virgin Atlantic
Speakers
FEATURED SPEAKERS
Nikki Parsons
Global Travel | Jane Street
[10:00 AM - 10:10 AM]
Sue Jones
Head of Groups, Meetings & Events | HSBC
[2:20 PM - 3:00 PM]
Richard Tams
Founder & Director | Tailwind Advisory
[2:20 PM - 3:00 PM]
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
[10:45 AM - 11:15 AM]
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
[12:20 PM - 12:55 PM]
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
[11:45 AM - 12:20 PM]
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
[2:20 PM - 3:00 PM]
Matt Raos
Senior Vice President Global Sales | Qatar Airways
[2:20 PM - 3:00 PM]
Will Hasler
Business Travel Manager | PwC
[11:45 AM - 12:20 PM]
Scott Wylie
CTO | TripStax
[4:20 PM - 5:00 PM]
Lauren Brown
EMEA travel manager | TikTok
[2:20 PM - 3:00 PM]
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Amadeus Cytric
[11:45 AM - 12:20 PM]
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
[11:45 AM - 12:20 PM]
Jo Lloyd
Head of Global Account Management and Consulting | FCM
[3:35 PM - 4:20 PM]
Stephen Hanton
President International | -
[12:20 PM - 12:55 PM]
Courtney Moore
Director, Sales & Client Management | Advito
[12:20 PM - 12:55 PM]
Sara Andell
UK Client Lead | Amex GBT
[10:10 AM - 10:45 AM]
Cameron Spence
Consulting Manager | Amex GBT
[10:10 AM - 10:45 AM]
Kyle Cumbie
Director, Global Sales | American Airlines
[2:20 PM - 3:00 PM]
Jack Ramsey
CEO | TripStax
[4:20 PM - 5:00 PM]
Keesup Choe
CEO | Predictx
[4:20 PM - 5:00 PM]
Kerrie Henshaw-Cox
- | -
[2:10 PM - 2:20 PM]
Material
I
ITM Autumn Conference 2023 | Slide Deck
Post Event Material
Upload Date: 09 Oct 2023
Slide Deck with Polls and Working Session Results from the day.
You can also find the results from our pre-event survey regarding long-haul flights
I
ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting
Post Event Material
Upload Date: 09 Oct 2023
As referenced by Amex GBT during their presentation
Autumn Conference Pictures 2023
Post Event Material
Upload Date: 18 Oct 2023
View the full photos from the event
Venue
Royal National Hotel
About Venue
Imperial London Hotels
Address
38-51 Bedford WayLondon, Greater London, United Kingdom, WC1H 0DG
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Connect Buyer
£ 49.00 (Ex. VAT)
Business Supplier
Free
Business IP Buyer
Free
Connect IP Supplier
£ 99.00 (Ex. VAT)
Business IP Supplier
Free
Business Buyer
Free
Connect Supplier
£ 99.00 (Ex. VAT)
Connect IP Buyer
£ 49.00 (Ex. VAT)
Registration Closes
Wednesday Oct 04, 2023
4:00 PM Europe/LondonEvent Time
Thursday Oct 05, 2023
9:00 AM to 7:00 PM Europe/LondonVenue
Royal National Hotel
LondonPARTNERS & SPONSORS
UPCOMING EVENTS
Social
All Member 29 January 2026
Mentoring Social
Join us for the FREE ITM Mentoring Social, a relaxed and informal evening designed to bring together mentors, mentees, and the wider ITM mentoring community. This is a fantastic opportunity to connect with fellow participants in a friendly, social setting. Whether you’re new to the programme or an existing participant, this event offers the chance to expand your network, gain valuable insights and celebrate the power of mentoring. This event includes canapés and two drinks per person. Note: This event has a limited capacity! Book now to avoid disappointment! We look forward to welcoming you!
Webinar
All Member 03 February 2026
Inside the Mind of the Buyer
An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask
Networking
All Member 04 February 2026
Scotland Network
Join us in Edinburgh for an engaging afternoon bringing together the Scotland business travel community for discussion, insight, and meaningful connection. The programme brings all delegates together for a collaborative summit featuring guest speakers, regional perspectives and open conversation. Following the summit, continue the discussion in a relaxed setting during our drinks and canapés networking social. Throughout the afternoon, you can expect a welcoming environment, opportunities for participation and a chance to strengthen relationships across the region. KEY TAKEAWAYS * Build valuable relationships across the Scotland Network * Hear buyer and supplier perspectives on today’s most pressing challenges * Learn from guest speakers and real-world programme experiences * Connect over drinks and canapés in a relaxed, informal setting WHAT TO EXPECT * A warm welcome with refreshments available throughout * Unallocated seating facing the stage * Facilitated discussions with opportunities for delegate participation * Drinks and canapés networking reception included
Summit
All Member 12 February 2026
Trending
An ITM Signature Event Discover all the details about our Trending event, including the full agenda, at www.itm.org.uk/trending [http://www.itm.org.uk/trending] Join us as our speakers explore how they see 2026 across their areas of expertise. They will share perspectives on emerging trends, industry challenges, and opportunities to rebuild and refocus towards a stronger, more responsible travel programme for 2026 and beyond. We will also reveal the findings from our annual Buyer Priorities survey, completed by ITM’s buyer members in the build up to the event. The results will showcase shifting priorities and highlight the forward focus of the buyer community as it relates to travel management.
Showcase
Buyer Only 24 February 2026
TMC Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001044]
Networking
Buyer Only 26 February 2026
Ireland Network: Buyers
Join fellow corporate travel buyers for an exclusive roundtable lunch and open discussion in a private setting. This buyer-only session provides a trusted space to share challenges, compare approaches and explore current priorities before the wider Ireland Network event begins. After the roundtable, buyers are welcome to remain for the full afternoon programme and evening networking with suppliers and peers from across the business travel community. KEY TAKEAWAYS * A confidential space to discuss challenges and priorities with fellow buyers * Peer benchmarking and practical insight on travel programme strategies * A chance to shape the themes discussed in the wider Ireland Network session * Meaningful connections with the Ireland buyer community WHAT TO EXPECT * A private roundtable over a three course lunch with soft drinks * Facilitated discussion and topic-led conversation * Reserved buyer places (15 maximum) View the all member event page and agenda here [https://www.itm.org.uk/events/evt-001049] [https://www.itm.org.uk/image/BUYER-IRELAND-buyers-2025-event.png]
Networking
All Member 26 February 2026
Ireland Network
We are excited to return to Dublin for an afternoon of insight, discussion and meaningful networking. The programme begins with a buyer roundtable taking place separately, after which buyers join the full group for a collaborative Ireland Network session featuring guest speakers and open conversation. This event brings together buyers and suppliers to explore current challenges across the region, share perspectives, and strengthen the Ireland business travel community. KEY TAKEAWAYS * Build valuable relationships across the Ireland Network * Hear buyer and supplier perspectives on today’s most pressing challenges * Learn from guest speakers and real-world programme experiences * Connect over drinks and canapés in a relaxed, informal setting WHAT TO EXPECT * A warm welcome with refreshments available throughout * Unallocated seating facing the stage * Facilitated discussions with opportunities for delegate participation * Drinks and canapés networking reception included If you're a buyer please register here [https://www.itm.org.uk/image/BUYER-IRELAND-buyers-2025-event.png] [https://www.itm.org.uk/events/evt-001047]
Showcase
Buyer Only 04 March 2026
TMC Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001043]
Meeting
Buyer Only 05 March 2026
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting - Lunch included • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers.
Meeting
Buyer Only 05 March 2026
Chair’s Lunch: Platinum Edition
As part of ITM’s 70-year celebration, this Platinum Edition will be hosted by a former ITM Chair or influential figure from our community. Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by your peers "The discussion was so informative as always, and we delved into a couple of other
