ITM Autumn Conference 2023

Sponsored By American Express Global Business Travel, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM


ITM Autumn Conference 2023

"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
 
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
 
The Conference will be bigger and more interactive than ever.  Be sure to secure your place early – we can’t wait to see you!"

Scott Davies | ITM CEO

Programme Overview

Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event. 

Networking & Social

Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks

Sponsor Networking Hall

Explore the latest products and services throughout the market within our sponsor exhibition space.

EventWell


We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.

Get Involved

If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
 


Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.

Agenda

Thu 5th Oct

9:00 AM
Welcome

Arrival & Networking

10:00 AM
Session

Opening

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Nikki Parsons
Global Director for Travel | Arcadis
10:10 AM
Session

Where Are We Now?

An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Sara Andell
UK Client Lead | American Express Global Business Travel
agenda speaker image
Cameron Spence
Consulting Manager | American Express Global Business Travel
10:45 AM
Session

The Road to Net Zero

Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break

Networking Break

11:45 AM
Session

Getting On Track

For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.

agenda speaker image
Will Hasler
Business Travel Manager | PwC
agenda speaker image
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
agenda speaker image
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
agenda speaker image
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session

Accommodating Accommodation

As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?

agenda speaker image
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
agenda speaker image
Stephen Hanton
President International | Synergy Global Housing
agenda speaker image
Courtney Moore
Director, Sales & Client Management | Advito
agenda speaker image
Kostas Ioannidis
Sales Director | Europe Sales | IHG
12:55 PM
Break

Networking Lunch

2:10 PM
Session

An Update from the ITM Board

agenda speaker image
Kerrie Henshaw-Cox
Associate Director - Business Travel | AstraZeneca
2:20 PM
Session

Airlines & Customers - Are they Aligned?

Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.

agenda speaker image
Sue Jones
Global Meeting and Travel Manager | INGKA Group (IKEA)
agenda speaker image
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
agenda speaker image
Richard Tams
Founder & Director | Tailwind Advisory
agenda speaker image
Lauren Brown
EMEA travel manager | TikTok
agenda speaker image
Matt Raos
Senior Vice President Global Sales | Qatar Airways
agenda speaker image
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break

Networking Break

3:35 PM
Session

Let’s Make Travel Amazing Again

Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience? 

In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.

agenda speaker image
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session

AI Is Here And It Is Going To Change Everything

Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.

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Keesup Choe
CEO | Predictx
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Jack Ramsey
CEO | TripStax
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Scott Wylie
CTO | TripStax
5:00 PM
Social

Networking & Drinks Reception

5:00 PM
Close

Educational Close

Partners & Sponsors

Other
edyn Group

Title Sponsor

Amadeus

edyn Group

Title Sponsor

American Airlines

edyn Group

Title Sponsor

American Express Global Business Travel

edyn Group

Title Sponsor

BCD Travel

edyn Group

Title Sponsor

British Airways

edyn Group

Title Sponsor

Climate Club

edyn Group

Title Sponsor

CUR8

edyn Group

Title Sponsor

Delta Air Lines

edyn Group

Title Sponsor

Direct ATPI

edyn Group

Title Sponsor

easyJet

edyn Group

Partner Sponsor

EventWell

edyn Group

Title Sponsor

FCM

edyn Group

Title Sponsor

FREENOW for Business

edyn Group

Title Sponsor

Hilton

edyn Group

Title Sponsor

Imperial London Hotels

edyn Group

Title Sponsor

Qatar Airways

edyn Group

Title Sponsor

TripStax

edyn Group

Title Sponsor

TROOP

edyn Group

Title Sponsor

Uber For Business

edyn Group

Title Sponsor

Virgin Atlantic

Speakers

FEATURED SPEAKERS

Scott Davies

Chief Executive Officer | ITM

[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]

Sue Jones

Global Meeting and Travel Manager | INGKA Group (IKEA)

[2:20 PM - 3:00 PM]

Richard Tams

Founder & Director | Tailwind Advisory

[2:20 PM - 3:00 PM]

Mark Stevenson

Co-founder and Chief Impact Officer | CUR8

[10:45 AM - 11:15 AM]

Richard Eades

Global Category Manager (Travel, Meetings & Events) | BP International Ltd

[12:20 PM - 12:55 PM]

Liz Emmott

Director Global Distribution & Business Solutions | Trainline

[11:45 AM - 12:20 PM]

Jan T. Jacobsen

Global Procurement Director Travel & Mobility | Accenture

[2:20 PM - 3:00 PM]

Matt Raos

Senior Vice President Global Sales | Qatar Airways

[2:20 PM - 3:00 PM]

Will Hasler

Business Travel Manager | PwC

[11:45 AM - 12:20 PM]

Graeme Milne

Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus

[11:45 AM - 12:20 PM]

Jo Lloyd

Head of Global Account Management and Consulting | FCM

[3:35 PM - 4:20 PM]

Stephen Hanton

President International | Synergy Global Housing

[12:20 PM - 12:55 PM]

Courtney Moore

Director, Sales & Client Management | Advito

[12:20 PM - 12:55 PM]

Sara Andell

UK Client Lead | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Cameron Spence

Consulting Manager | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Kyle Cumbie

Director, Global Sales | American Airlines

[2:20 PM - 3:00 PM]

Material

ITM Autumn Conference 2023 | Slide Deck

Post Event Material

Upload Date: 09 Oct 2023

Slide Deck with Polls and Working Session Results from the day.

You can also find the results from our pre-event survey regarding long-haul flights

ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting

Post Event Material

Upload Date: 09 Oct 2023

As referenced by Amex GBT during their presentation

Autumn Conference Pictures 2023

Post Event Material

Upload Date: 18 Oct 2023

View the full photos from the event

Venue

Royal National Hotel

About Venue

Imperial London Hotels

Address

38-51 Bedford Way

London, Greater London, United Kingdom, WC1H 0DG

View On Map

Public Transportation

By Train

By Tube

Parking

Location On Map

Registration Fee
Business Buyer Free
Connect Buyer £ 49.00 (Ex. VAT)
Business Supplier Free
Connect Supplier £ 99.00 (Ex. VAT)
Business IP Buyer Free
Connect IP Buyer £ 49.00 (Ex. VAT)
Business IP Supplier Free
Connect IP Supplier £ 99.00 (Ex. VAT)
Registration Closes

Wednesday Oct 04, 2023

4:00 PM Europe/London
Event Time

Thursday Oct 05, 2023

9:00 AM to 7:00 PM Europe/London
Venue

Royal National Hotel

London

PARTNERS & SPONSORS

UPCOMING EVENTS

Networking

All Member 12 November 2024

Scotland Network

We are excited to return to Scotland for an afternoon of networking!   Join us in the heart of Edinburgh for a unique opportunity to connect with like-minded professionals over an engaging afternoon of networking and traditional afternoon tea. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel.   Key Takeaways:   • Establish and build valuable connections • Learn from our diverse community and raise your profile within the business travel sector • Develop collaborations that contribute to positive change across the industry   What to Expect:   • A warm welcome to all delegates, with refreshments available throughout the event • Networking opportunities, including a traditional afternoon tea with soft drinks
In Person | Learn more
Showcase

Buyer Only 20 November 2024

Sustainability Showcase

During this virtual event, you'll hear from some of our industry's most innovative and forward thinking sustainability champions.Through engaging presentations and interactive demonstrations, these companies will showcase their cutting-edge solutions and showcase the latest trends and developments in the sustainability world.   The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current sustainability initiatives. * Discover what the latest advancements. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers. * Ask anonymous questions to the speakers during their presentations to obtain the information that you want answers to.
Virtual | Learn more
Networking

All Member 21 November 2024

Manchester Network

We are excited to return to Manchester for an afternoon of networking!   Join us in the heart of Manchester for a unique opportunity to connect with like-minded professionals over an engaging afternoon of networking and traditional afternoon tea. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel.   Key Takeaways:   • Establish and build valuable connections • Learn from our diverse community and raise your profile within the business travel sector • Develop collaborations that contribute to positive change across the industry   What to Expect:   • A warm welcome to all delegates, with refreshments available throughout the event • Networking opportunities, including a traditional afternoon tea with soft drinks
In Person | Learn more
Meeting

Buyer Only 26 November 2024

Buyer Knowledge Exchange | Payments Special

November’s Buyer Knowledge Exchange will focus on the topic of business travel payments and will run for an extended duration of 90 minutes. The session will be led by two exceptional buyers from our community: Danny Cockton from Wood Plc and Roger Peters from Accenture. It will begin with a short 10-minute presentation, followed by an interactive discussion.   Space will be limited to 30 buyers to support meaningful interaction during the call. The session is designed as a workshop, so we kindly ask that cameras are turned on, and everyone is encouraged to share their views in a safe and inclusive environment. Every voice is important, and all questions raised by the group are valid. Post-event notes will be shared, but these will be fully anonymised. Key Topics * Payments landscape & key players * Building a payments strategy & stakeholders * The future of payments
Virtual | Learn more
Social

All Member 28 November 2024

Winter Social

Celebrate the Season with Style!   We’re excited to invite you to our Winter Social, where 75 of our community members will come together for an evening of festive networking, delicious food, and good cheer. Join us for an unforgettable night overlooking the Thames, where you can enjoy the holiday spirit in a relaxed and vibrant atmosphere.   Key Takeaways:   • Build valuable connections in a relaxed, social setting • Enjoy a festive evening with peers from across the industry • Unwind and celebrate the season with great food and drinks   What to Expect:   • Two complimentary drinks included with your ticket • A private bar open exclusively for our event, offering a wide range of beverages • Live cooking and a food station featuring delicious seasonal dishes • Stunning views over the Thames to set the perfect backdrop for the evening   We look forward to celebrating with you and sharing
In Person | Learn more
Meeting

Buyer Only 05 December 2024

Quarterly Northwest Buyer Meet

Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit.   Key Takeaways   • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change   What to Expect   • A roundtable meeting with up to 15 buyers, hosted by Emma Eaton, from Siemens, in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated     Note: This event is exclusively for Travel Managers.   Rated by Your Peers:
In Person | Learn more
Meeting

Buyer Only 10 December 2024

Chair’s Lunch

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
In Person | Learn more
Summit

All Member 22 January 2025

#Trending

AN ITM SIGNATURE EVENT During this event, we will hear and debate how our esteemed speakers see 2025 in relation to their industry and remits.  They will share thoughts on key trends and how we can take advantage of them to rebuild and refocus on a stronger, more responsible industry and travel programme for 2025 and beyond. We will also share the results of our annual Buyer Priorities survey which will be distributed to all ITMs buyer members during the last 2 weeks of November to complete. This survey will highlight changing priorities and our buyers forward focus on some key considerations as they relate to travel management.   *Our agenda is subject to change
In Person | Learn more
Conference

All Member 29 April 2025

ITM Spring Conference 2025

INSPIRE TAKES PLACE BETWEEN 29 - 30 APRIL 2025 IN NEWPORT To see our full event agenda, speakers and much more, visit our dedicated Conference site: INSPIRE [http://www.itm.org.uk/inspire] Educational Highlights  In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role.   • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors.   Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways
In Person | Learn more
Social

All Member 13 June 2025

ITM Achievement Awards

Celebrating excellence across the travel community and recognising mentees as they graduate from the ITM Mentoring Programme, the event promises to be a rewarding afternoon and provides a perfect opportunity to network. The Awards Category - General - Game Changer (Individual or Team)  This year's Game Changer award will recognise the exceptional drive, bold approach and confidence to pursue change to overcome a company, client or industry challenge. - Programme Achievement (Individual) - Programme Achievement (Team) This award will recognise the step changes made in Travel, Meetings and/or Expense Programmes to bring maximum value to the end-to-end experience. It could be a single piece of the puzzle, a re-design of the programme, technology-based or a re-focus of the resource in place. - Service Excellence (Individual)  - Service Excellence (Team) Recognising the focus and dedication needed to deliver excellence over the last year, this award will shine a light on the individual, and teams, that have demonstrated best-in-class. Category
In Person | Learn more