ITM Autumn Conference 2023

Sponsored By American Express Global Business Travel, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM


ITM Autumn Conference 2023

"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
 
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
 
The Conference will be bigger and more interactive than ever.  Be sure to secure your place early – we can’t wait to see you!"

Scott Davies | ITM CEO

Programme Overview

Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event. 

Networking & Social

Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks

Sponsor Networking Hall

Explore the latest products and services throughout the market within our sponsor exhibition space.

EventWell


We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.

Get Involved

If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
 


Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.

Agenda

Thu 5th Oct

9:00 AM
Welcome

Arrival & Networking

10:00 AM
Session

Opening

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Nikki Parsons
Global Director for Travel | Arcadis
10:10 AM
Session

Where Are We Now?

An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Sara Andell
UK Client Lead | American Express Global Business Travel
agenda speaker image
Cameron Spence
Consulting Manager | American Express Global Business Travel
10:45 AM
Session

The Road to Net Zero

Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break

Networking Break

11:45 AM
Session

Getting On Track

For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.

agenda speaker image
Will Hasler
Business Travel Manager | PwC
agenda speaker image
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
agenda speaker image
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
agenda speaker image
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session

Accommodating Accommodation

As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?

agenda speaker image
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
agenda speaker image
Stephen Hanton
President International | Synergy Global Housing
agenda speaker image
Courtney Moore
Director, Sales & Client Management | Advito
agenda speaker image
Kostas Ioannidis
Sales Director | Europe Sales | IHG
12:55 PM
Break

Networking Lunch

2:10 PM
Session

An Update from the ITM Board

agenda speaker image
Kerrie Henshaw-Cox
Associate Director - Business Travel | AstraZeneca
2:20 PM
Session

Airlines & Customers - Are they Aligned?

Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.

agenda speaker image
Sue Jones
Global Meeting and Travel Manager | INGKA Group (IKEA)
agenda speaker image
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
agenda speaker image
Richard Tams
Founder & Director | Tailwind Advisory
agenda speaker image
Lauren Brown
EMEA travel manager | TikTok
agenda speaker image
Matt Raos
Senior Vice President Global Sales | Qatar Airways
agenda speaker image
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break

Networking Break

3:35 PM
Session

Let’s Make Travel Amazing Again

Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience? 

In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.

agenda speaker image
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session

AI Is Here And It Is Going To Change Everything

Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.

agenda speaker image
Keesup Choe
CEO | Predictx
agenda speaker image
Jack Ramsey
CEO | TripStax
agenda speaker image
Scott Wylie
CTO | TripStax
5:00 PM
Social

Networking & Drinks Reception

5:00 PM
Close

Educational Close

Partners & Sponsors

Other
edyn Group

Title Sponsor

Amadeus

edyn Group

Title Sponsor

American Airlines

edyn Group

Title Sponsor

American Express Global Business Travel

edyn Group

Title Sponsor

BCD Travel

edyn Group

Title Sponsor

British Airways

edyn Group

Title Sponsor

Climate Club

edyn Group

Title Sponsor

CUR8

edyn Group

Title Sponsor

Delta Air Lines

edyn Group

Title Sponsor

Direct ATPI

edyn Group

Title Sponsor

easyJet

edyn Group

Partner Sponsor

EventWell

edyn Group

Title Sponsor

FCM

edyn Group

Title Sponsor

FREENOW for Business

edyn Group

Title Sponsor

Hilton

edyn Group

Title Sponsor

Imperial London Hotels

edyn Group

Title Sponsor

Qatar Airways

edyn Group

Title Sponsor

TripStax

edyn Group

Title Sponsor

TROOP

edyn Group

Title Sponsor

Uber For Business

edyn Group

Title Sponsor

Virgin Atlantic

Speakers

FEATURED SPEAKERS

Scott Davies

Chief Executive Officer | ITM

[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]

Sue Jones

Global Meeting and Travel Manager | INGKA Group (IKEA)

[2:20 PM - 3:00 PM]

Richard Tams

Founder & Director | Tailwind Advisory

[2:20 PM - 3:00 PM]

Mark Stevenson

Co-founder and Chief Impact Officer | CUR8

[10:45 AM - 11:15 AM]

Richard Eades

Global Category Manager (Travel, Meetings & Events) | BP International Ltd

[12:20 PM - 12:55 PM]

Liz Emmott

Director Global Distribution & Business Solutions | Trainline

[11:45 AM - 12:20 PM]

Jan T. Jacobsen

Global Procurement Director Travel & Mobility | Accenture

[2:20 PM - 3:00 PM]

Matt Raos

Senior Vice President Global Sales | Qatar Airways

[2:20 PM - 3:00 PM]

Will Hasler

Business Travel Manager | PwC

[11:45 AM - 12:20 PM]

Graeme Milne

Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus

[11:45 AM - 12:20 PM]

Jo Lloyd

Head of Global Account Management and Consulting | FCM

[3:35 PM - 4:20 PM]

Stephen Hanton

President International | Synergy Global Housing

[12:20 PM - 12:55 PM]

Courtney Moore

Director, Sales & Client Management | Advito

[12:20 PM - 12:55 PM]

Sara Andell

UK Client Lead | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Cameron Spence

Consulting Manager | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Kyle Cumbie

Director, Global Sales | American Airlines

[2:20 PM - 3:00 PM]

Material

ITM Autumn Conference 2023 | Slide Deck

Post Event Material

Upload Date: 09 Oct 2023

Slide Deck with Polls and Working Session Results from the day.

You can also find the results from our pre-event survey regarding long-haul flights

ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting

Post Event Material

Upload Date: 09 Oct 2023

As referenced by Amex GBT during their presentation

Autumn Conference Pictures 2023

Post Event Material

Upload Date: 18 Oct 2023

View the full photos from the event

Venue

Royal National Hotel

About Venue

Imperial London Hotels

Address

38-51 Bedford Way

London, Greater London, United Kingdom, WC1H 0DG

View On Map

Public Transportation

By Train

By Tube

Parking

Location On Map

Registration Fee
Business Buyer Free
Connect Buyer £ 49.00 (Ex. VAT)
Business Supplier Free
Connect Supplier £ 99.00 (Ex. VAT)
Business IP Buyer Free
Connect IP Buyer £ 49.00 (Ex. VAT)
Business IP Supplier Free
Connect IP Supplier £ 99.00 (Ex. VAT)
Registration Closes

Wednesday Oct 04, 2023

4:00 PM Europe/London
Event Time

Thursday Oct 05, 2023

9:00 AM to 7:00 PM Europe/London
Venue

Royal National Hotel

London

PARTNERS & SPONSORS

UPCOMING EVENTS

Meeting

Buyer Only 14 January 2025

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Virtual | Learn more
Webinar

Supplier Only 16 January 2025

Buyer Insights

A BRAND NEW FORMAT FOR 2025  Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Virtual | Learn more
Summit

All Member 22 January 2025

Trending

AN ITM SIGNATURE EVENT During this event, we will hear and debate how our esteemed speakers see 2025 in relation to their industry and remits.  They will share thoughts on key trends and how we can take advantage of them to rebuild and refocus on a stronger, more responsible industry and travel programme for 2025 and beyond. We will also share the results of our annual Buyer Priorities survey which will be distributed to all ITMs buyer members during the last 2 weeks of November to complete. This survey will highlight changing priorities and our buyers forward focus on some key considerations as they relate to travel management.   *Our agenda is subject to change
In Person | Learn more
Webinar

All Member 30 January 2025

Neurodiversity Webinar

Neurodiversity Webinar Are you keen to make your events neuroinclusive but unsure where to begin? Or perhaps you’re already taking steps and want confirmation that you’re on the right path, with fresh ideas for further improvement. In this online session, Helen Moon will guide you through what you need to know, offering essential hints, tips, and answers to your neuroinclusion questions. Come prepared with your specific concerns, and Helen will equip you with practical strategies to ensure your events are accessible and inclusive, creating spaces where all minds can thrive. As part of our ongoing commitment to support our wonderfully diverse community we are working with established partners within the industry to inspire truly inclusive travel programmes, products and services across all sectors. Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and
Virtual | Learn more
Meeting

Buyer Only 11 February 2025

Buyer Knowledge Exchange | Dedicated Topic (tbc) Special

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Virtual | Learn more
Webinar

Supplier Only 13 February 2025

Buyer Insights

A BRAND NEW FORMAT FOR 2025  Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Virtual | Learn more
Webinar

All Member 26 February 2025

Inside the Mind of the Buyer

NOW OPEN TO BUYER MEMBERS TOO! An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via
Virtual | Learn more
Meeting

Buyer Only 27 February 2025

Quarterly Northwest Buyer Meet

Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit.   Key Takeaways   • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change   What to Expect   • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated   Note: This event is exclusively for Travel Managers.   Rated by Your Peers: How Attendees Have Benefitted   “Great discussions
In Person | Learn more
Meeting

Buyer Only 05 March 2025

Chair’s Lunch

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
In Person | Learn more
Meeting

Buyer Only 11 March 2025

Buyer Knowledge Exchange | Dedicated Topic Special

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Virtual | Learn more