Scott Davies
Chief Executive Officer | ITM
[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]
ITM Autumn Conference 2023
Sponsored By American Express Global Business Travel, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM
ITM Autumn Conference 2023
"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
The Conference will be bigger and more interactive than ever. Be sure to secure your place early – we can’t wait to see you!"
Scott Davies | ITM CEO
Programme Overview
Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event.
Networking & Social
Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks
Sponsor Networking Hall
Explore the latest products and services throughout the market within our sponsor exhibition space.
EventWell
We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.
Get Involved
If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.
Agenda
Thu 5th Oct
9:00 AM
Welcome
Welcome
Arrival & Networking
10:00 AM
Session
Session
Opening
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Director for Travel | Arcadis
10:10 AM
Session
Session
Where Are We Now?
An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon
Scott Davies
Chief Executive Officer | ITM
Sara Andell
UK Client Lead | American Express Global Business Travel
Cameron Spence
Consulting Manager | American Express Global Business Travel
10:45 AM
Session
Session
The Road to Net Zero
Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?
Scott Davies
Chief Executive Officer | ITM
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break
Break
Networking Break
11:45 AM
Session
Session
Getting On Track
For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.
Will Hasler
Business Travel Manager | PwC
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session
Session
Accommodating Accommodation
As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
Stephen Hanton
President International | Synergy Global Housing
Courtney Moore
Director, Sales & Client Management | Advito
Kostas Ioannidis
Sales Director | Europe Sales | IHG
12:55 PM
Break
Break
Networking Lunch
2:10 PM
Session
Session
An Update from the ITM Board
Kerrie Henshaw-Cox
Director Global Procurement | AstraZeneca
2:20 PM
Session
Session
Airlines & Customers - Are they Aligned?
Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.
Sue Jones
Board Director | ITM
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Richard Tams
Founder & Director | Tailwind Advisory
Lauren Brown
EMEA travel manager | TikTok
Matt Raos
Senior Vice President Global Sales | Qatar Airways
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break
Break
Networking Break
3:35 PM
Session
Session
Let’s Make Travel Amazing Again
Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience?
In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session
Session
AI Is Here And It Is Going To Change Everything
Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.
Keesup Choe
CEO | Predictx
Jack Ramsey
CEO | TripStax
Scott Wylie
CTO | TripStax
5:00 PM
Social
Social
Networking & Drinks Reception
5:00 PM
Close
Close
Educational Close
Partners & Sponsors
Other
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
American Express Global Business Travel
Title Sponsor
BCD Travel
Title Sponsor
British Airways
Title Sponsor
Climate Club
Title Sponsor
CUR8
Title Sponsor
Delta Air Lines
Title Sponsor
Direct ATPI
Title Sponsor
easyJet
Partner Sponsor
EventWell
Title Sponsor
FCM
Title Sponsor
FREENOW for Business
Title Sponsor
Hilton
Title Sponsor
Imperial London Hotels
Title Sponsor
Qatar Airways
Title Sponsor
TripStax
Title Sponsor
TROOP
Title Sponsor
Uber For Business
Title Sponsor
Virgin Atlantic
Speakers
FEATURED SPEAKERS
Nikki Parsons
Global Director for Travel | Arcadis
[10:00 AM - 10:10 AM]
Sue Jones
Board Director | ITM
[2:20 PM - 3:00 PM]
Richard Tams
Founder & Director | Tailwind Advisory
[2:20 PM - 3:00 PM]
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
[10:45 AM - 11:15 AM]
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
[12:20 PM - 12:55 PM]
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
[11:45 AM - 12:20 PM]
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
[2:20 PM - 3:00 PM]
Matt Raos
Senior Vice President Global Sales | Qatar Airways
[2:20 PM - 3:00 PM]
Will Hasler
Business Travel Manager | PwC
[11:45 AM - 12:20 PM]
Scott Wylie
CTO | TripStax
[4:20 PM - 5:00 PM]
Lauren Brown
EMEA travel manager | TikTok
[2:20 PM - 3:00 PM]
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
[11:45 AM - 12:20 PM]
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
[11:45 AM - 12:20 PM]
Jo Lloyd
Head of Global Account Management and Consulting | FCM
[3:35 PM - 4:20 PM]
Stephen Hanton
President International | Synergy Global Housing
[12:20 PM - 12:55 PM]
Courtney Moore
Director, Sales & Client Management | Advito
[12:20 PM - 12:55 PM]
Sara Andell
UK Client Lead | American Express Global Business Travel
[10:10 AM - 10:45 AM]
Cameron Spence
Consulting Manager | American Express Global Business Travel
[10:10 AM - 10:45 AM]
Kyle Cumbie
Director, Global Sales | American Airlines
[2:20 PM - 3:00 PM]
Jack Ramsey
CEO | TripStax
[4:20 PM - 5:00 PM]
Keesup Choe
CEO | Predictx
[4:20 PM - 5:00 PM]
Kostas Ioannidis
Sales Director | Europe Sales | IHG
[12:20 PM - 12:55 PM]
Kerrie Henshaw-Cox
Director Global Procurement | AstraZeneca
[2:10 PM - 2:20 PM]
Material
I
ITM Autumn Conference 2023 | Slide Deck
Post Event Material
Upload Date: 09 Oct 2023
Slide Deck with Polls and Working Session Results from the day.
You can also find the results from our pre-event survey regarding long-haul flights
I
ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting
Post Event Material
Upload Date: 09 Oct 2023
As referenced by Amex GBT during their presentation
Autumn Conference Pictures 2023
Post Event Material
Upload Date: 18 Oct 2023
View the full photos from the event
Venue
Royal National Hotel
About Venue
Imperial London Hotels
Address
38-51 Bedford WayLondon, Greater London, United Kingdom, WC1H 0DG
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Connect Buyer
£ 49.00 (Ex. VAT)
Business Supplier
Free
Business IP Buyer
Free
Connect IP Supplier
£ 99.00 (Ex. VAT)
Business IP Supplier
Free
Business Buyer
Free
Connect Supplier
£ 99.00 (Ex. VAT)
Connect IP Buyer
£ 49.00 (Ex. VAT)
Registration Closes
Wednesday Oct 04, 2023
4:00 PM Europe/LondonEvent Time
Thursday Oct 05, 2023
9:00 AM to 7:00 PM Europe/LondonVenue
Royal National Hotel
LondonPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
Buyer Only 06 February 2025
Quarterly Ireland Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Ireland or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions as
Meeting
Buyer Only 11 February 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Webinar
Supplier Only 13 February 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Webinar
All Member 26 February 2025
Inside the Mind of the Buyer
NOW OPEN TO BUYER MEMBERS TOO! An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via
Meeting
Buyer Only 27 February 2025
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions
Meeting
Buyer Only 03 March 2025
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if
Showcase
Buyer Only 06 March 2025
TMC Showcase
The current environment has raised a multitude of challenges for the TMC community from transaction fees falling to near zero and bookings tools being switched off. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current TMC against their competitors. * Discover what is new in the world of TMCs, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our selected suppliers. *
Meeting
Buyer Only 11 March 2025
Buyer Knowledge Exchange | Stakeholder Communication Special
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Training
All Member 13 March 2025
Professional Training
In line with our commitment to nurturing talent and fostering personal and professional growth, we are excited to introduce a new training event in partnership with SBR Consulting. This initiative embodies our core values of development and support, aiming to provide you with practical, actionable tools to enhance your skills and advance your career. Through a combination of expert-led workshops, hands-on exercises, and industry-relevant insights, this training is designed to empower you with strategies that can drive success in today’s dynamic landscape. Join us to expand your knowledge, strengthen your capabilities, and build a pathway to achieving your professional goals. More details to follow Rated by you: how your peers have benefitted from previous webinars “…training was first class…” “I found it very useful…”
Webinar
All Member 19 March 2025
Neurodiversity Webinar
Neurodiversity Webinar As part of our ongoing commitment to support our wonderfully diverse community we are working with established partners within the industry to inspire truly inclusive travel programmes, products and services across all sectors. More details to follow Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events More Inclusive Webinar [https://www.itm.org.uk/resources/neurodiversity-how-to-make-events-more-inclusive] Neurodiversity, Mental Health and Attending Conferences Webinar [https://www.itm.org.uk/resources/neurodiversity-mental-health-and-attending-conferences] Business Disability Forum Webinar [https://www.itm.org.uk/resources/business-disability-forum]
