Buyer Knowledge Exchange


Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations.

Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns.

Key takeaways

  • A sounding board for the latest industry changes.
  • Validate that your focus is on the right areas.
  • Advice on considerations and a sense check on your approach.

What to expect

  • Zoom meeting format where delegates are encouraged to switch their camera on to aid participation.
  • Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event.
  • Time is allocated during the session for additional questions and connections made for further discussion offline.
  • Contributions can be added via the chat function for those not wishing to speak.
  • Closed Captioning is available for this event.
 
 
Rated by you: how your peers have benefitted
 
 "I find these sessions invaluable. It’s great to have a safe space to ask people in similar roles questions/discuss challenges/situations."

"…great value, reinforces that you’re focusing on the right projects. It brings your attention to things you may not have considered or been aware of."
 
"Understanding other issues and resolutions - sometimes before you experience them or knowing you are not alone in experiencing them"
 
"a great sharing of opinions and challenges with your peers which you may not have access to in your normal daily routine"

Virtual Event

This event will take place on Zoom. After registering for the event the call details will appear below. You will also receive an email directly from Zoom with detailed joining instructions

For those unable to access ZOOM on their company laptops, you can also join via your phone.

Registration Fee
Business Buyer Free
Business IP Buyer Free
Connect IP Buyer Free
Connect Buyer Free
Registration Closes

Tuesday Oct 15, 2024

9:30 AM Europe/London
Event Time

Tuesday Oct 15, 2024

10:00 AM to 11:00 AM Europe/London
Platform

ZOOM

https://us02web.zoom.us/join

UPCOMING EVENTS

Showcase

Buyer Only 04 March 2026

TMC Showcase

This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001043]
Virtual | Learn more
Meeting

Buyer Only 05 March 2026

Quarterly Northwest Buyer Meet

Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting - Lunch included • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers.
In Person | Learn more
Meeting

Buyer Only 05 March 2026

Chair’s Lunch: Platinum Edition

As part of ITM’s 70-year celebration, this Platinum Edition will be hosted by a former ITM Chair or influential figure from our community. Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by your peers "The discussion was so informative as always, and we delved into a couple of other
In Person | Learn more
Meeting

Buyer Only 11 March 2026

Creative Industries Group

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if you do not fall into that category. If you have any questions, please
In Person | Learn more
Showcase

Buyer Only 12 March 2026

TMC Showcase

This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001044]
Virtual | Learn more
Webinar

All Member 18 March 2026

Neurodiversity & Air Travel

Are travellers’ neurodiversity needs truly being met throughout the air travel journey? What more must be done to ensure that airlines and their service models fully accommodate travellers with diverse cognitive, sensory, and communication needs? As part of our ongoing commitment to support our wonderfully diverse community, we continue to work with partners across the travel ecosystem to inspire genuinely inclusive programmes, products, and services. Following our recent webinar exploring Neurodiversity & the Airport Traveller Experience, this follow-up session turns the focus to Airlines & Neurodiversity. We will look at the onboard experience, pre-flight communication, crew training, seating and cabin considerations, environmental triggers, and the practical steps airlines are taking — or need to take — to support neurodiverse travellers more effectively. Join Tiffany Casson of Intel as she leads a discussion with accessibility experts Anna-Ruth Cockerham and Christianna Best, sharing lived experiences, current initiatives, and opportunities for meaningful improvement within the airline environment.
Virtual | Learn more
Networking

All Member 19 March 2026

Evening Tea Bus Tour

Join us for a unique and quintessentially British experience for Brigit's Bakery "Classic Afternoon Tea Bus Tour", hosted aboard a beautifully restored 1960s Routemaster bus and open to all ITM Business members. Departing from Brigit’s Bakery in Covent Garden, this afternoon experience combines relaxed networking with sightseeing, offering guests the chance to enjoy high-quality catering while taking in London’s iconic streets from a truly memorable setting. Guests will be welcomed at the bakery before boarding the bus for an 80–90 minute journey through the capital, enjoying a classic afternoon tea served on board. Designed to comfortably accommodate around 26 guests, the experience offers an intimate and informal environment, ideal for connecting with fellow members in a distinctive setting.
In Person | Learn more
Meeting

Buyer Only 24 March 2026

Buyer Knowledge Exchange: Dedicated Topic

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. This edition will run as a dedicated topic session, centred on one focused area chosen by the buyer community. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning
Virtual | Learn more
Webinar

Supplier Only 26 March 2026

Buyer Insights

HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by
Virtual | Learn more
Conference

All Member 29 April 2026

ITM Spring Conference 2026

SPRINGBOARD TAKES PLACE BETWEEN 29 - 30 APRIL 2026 IN BRIGHTON To see our full event agenda, speakers and much more, visit our dedicated Conference site: S [http://itm.org.uk/springboard]pringboard [http://itm.org.uk/springboard] Educational Highlights In addition to the plenaries on the main stage, we provide focused sessions to deliver content relevant to your role. • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors. Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways
In Person | Learn more