Susanne Carberry
Chief Customer Officer | Aer Lingus
Thursday Jul 11, 2024 [3:30 PM - 4:00 PM]
Ireland Network
We are excited to return to Dublin for an afternoon of insightful and engaging discussion plus networking. The afternoon will start with an in-person buyer roundtable before we welcome our supplier partners to join us.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
Key takeaways
- Establish and build valuable connections.
- Learn from our diverse community and raise your profile within business travel.
- Develop collaborations that contribute to positive change within the industry.
What to expect
- A warm welcome to all delegates with refreshments available throughout (see agenda for more details)
- Delegates will sit at round tables facing the stage (which are unallocated – free seating)
- We actively encourage delegate participation and have dedicated times within the agenda to engage
- Networking post event including canapés and drinks.
Agenda
Thu 11th Jul
2:00 PM
Buyer Only Session
Buyer Only Session
Exclusive Buyer Roundtable & Afternoon Tea
3:30 PM
Session
Session
Keynote Interview
The session will open with Scott Davies, ITM CEO, speaking to Aer Lingus’ Chief Customer Officer Susanne Carberry, sharing insights into the national carriers plans as they relate to the corporate traveller
Scott Davies
Chief Executive Officer | ITM
Susanne Carberry
Chief Customer Officer | Aer Lingus
4:00 PM
Session
Session
Travel ‘Disruption’ Management
Ensuring a smooth and seamless business traveller experience is becoming increasingly challenging as Travel Managers continue to navigate a disrupted travel environment. During this session we hear from 3 experienced buyers as they share their experience and what this means for stakeholders, programme and partnerships of the future.
Kerry Douglas
Head of Programme | ITM
Gillian Dowling
Global Travel Manager | Kerry Group
Edel Nolan
Travel Manager | World Rugby
Lorraine Ledwidge
Global Travel Manager | Pinterest
4:30 PM
Session
Session
Building Future-Proof Travel Policies for Businesses
Sponsored By FREENOW for Business
Join us for an exclusive session where we will share insights from our YouGov study on "How to develop a successful business travel policy". Discover how to integrate leisure and business travel, motivate employees, meet sustainability goals and ensure policy compliance.
As the No 1 taxi app in Ireland, FREENOW will deep dive on effective ground transportation policies, supported by GBTA data and our own research.
Don't miss this opportunity to transform your corporate travel & ground mobility strategy with actionable insights from industry experts.
5:00 PM
Session
Session
Working Session – The Irish Business Travel Community
A table discussion to share thoughts and views on what you would like to see more of in the Irish business travel community and how an association could support this.
Each table will be given time to discuss and then feedback on the top 3 things you feel would enhance and support the Irish Business Travel Community – from networking to different types of training and educational events plus anything else.
Part 2 will look at how an association could support and where that funding would come from? How would you finance this activity and who would benefit as sponsors?
5:20 PM
Close
Close
Close
5:20 PM
Networking
Networking
Networking
Partners & Sponsors
Other
Title Sponsor
FREENOW for Business
Speakers
KEYNOTE SPEAKERS
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
[3:30 PM - 4:00 PM]
Edel Nolan
Travel Manager | World Rugby
[4:00 PM - 4:30 PM]
Gillian Dowling
Global Travel Manager | Kerry Group
[4:00 PM - 4:30 PM]
Lorraine Ledwidge
Global Travel Manager | Pinterest
[4:00 PM - 4:30 PM]
Kerry Douglas
Head of Programme | ITM
[4:00 PM - 4:30 PM]
Material
F
FREENOW Presentation Ireland Event July 24
Post Event Material
Upload Date: 15 Jul 2024
Full set of slides presented by FREENOW FOR BUSINESS.
Venue
Clayton Hotel Ballsbridge
Public Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business - IP Supplier
Free
Business - IP Buyer
Free
Business - Supplier
Free
Business - Buyer
Free
Connect - IP Supplier
£ 29.00 (Ex. VAT)
Connect - IP Buyer
Free
Connect - Supplier
£ 29.00 (Ex. VAT)
Connect - Buyer
Free
Non Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 11, 2024
11:30 AM Europe/LondonEvent Time
Thursday Jul 11, 2024
3:30 PM to 7:00 PM Europe/LondonVenue
Clayton Hotel Ballsbridge
DublinPARTNERS & SPONSORS
UPCOMING EVENTS
Webinar
All Member 03 February 2026
Inside the Mind of the Buyer
An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask
Networking
All Member 04 February 2026
Scotland Network
Join us in Edinburgh for an engaging afternoon bringing together the Scotland business travel community for discussion, insight, and meaningful connection. The programme brings all delegates together for a collaborative summit featuring guest speakers, regional perspectives and open conversation. Following the summit, continue the discussion in a relaxed setting during our drinks and canapés networking social. Throughout the afternoon, you can expect a welcoming environment, opportunities for participation and a chance to strengthen relationships across the region. KEY TAKEAWAYS * Build valuable relationships across the Scotland Network * Hear buyer and supplier perspectives on today’s most pressing challenges * Learn from guest speakers and real-world programme experiences * Connect over drinks and canapés in a relaxed, informal setting WHAT TO EXPECT * A warm welcome with refreshments available throughout * Unallocated seating facing the stage * Facilitated discussions with opportunities for delegate participation * Drinks and canapés networking reception included
Summit
All Member 12 February 2026
Trending
An ITM Signature Event Discover all the details about our Trending event, including the full agenda, at www.itm.org.uk/trending [http://www.itm.org.uk/trending] Join us as our speakers explore how they see 2026 across their areas of expertise. They will share perspectives on emerging trends, industry challenges, and opportunities to rebuild and refocus towards a stronger, more responsible travel programme for 2026 and beyond. We will also reveal the findings from our annual Buyer Priorities survey, completed by ITM’s buyer members in the build up to the event. The results will showcase shifting priorities and highlight the forward focus of the buyer community as it relates to travel management. [https://www.itm.org.uk/image/ITM-Event-Page-Banners-Trending-2025-Buyeres.gif]
Networking
Buyer Only 26 February 2026
Ireland Network: Buyers
Join fellow corporate travel buyers for an exclusive roundtable lunch and open discussion in a private setting. This buyer-only session provides a trusted space to share challenges, compare approaches and explore current priorities before the wider Ireland Network event begins. After the roundtable, buyers are welcome to remain for the full afternoon programme and evening networking with suppliers and peers from across the business travel community. KEY TAKEAWAYS * A confidential space to discuss challenges and priorities with fellow buyers * Peer benchmarking and practical insight on travel programme strategies * A chance to shape the themes discussed in the wider Ireland Network session * Meaningful connections with the Ireland buyer community WHAT TO EXPECT * A private roundtable over a three course lunch with soft drinks * Facilitated discussion and topic-led conversation * Reserved buyer places (15 maximum) View the all member event page and agenda here [https://www.itm.org.uk/events/evt-001049] [https://www.itm.org.uk/image/BUYER-IRELAND-buyers-2025-event.png]
Networking
All Member 26 February 2026
Ireland Network
We are excited to return to Dublin for an afternoon of insight, discussion and meaningful networking. The programme begins with a buyer roundtable taking place separately, after which buyers join the full group for a collaborative Ireland Network session featuring guest speakers and open conversation. This event brings together buyers and suppliers to explore current challenges across the region, share perspectives, and strengthen the Ireland business travel community. KEY TAKEAWAYS * Build valuable relationships across the Ireland Network * Hear buyer and supplier perspectives on today’s most pressing challenges * Learn from guest speakers and real-world programme experiences * Connect over drinks and canapés in a relaxed, informal setting WHAT TO EXPECT * A warm welcome with refreshments available throughout * Unallocated seating facing the stage * Facilitated discussions with opportunities for delegate participation * Drinks and canapés networking reception included If you're a buyer please register here [https://www.itm.org.uk/image/BUYER-IRELAND-buyers-2025-event.png] [https://www.itm.org.uk/events/evt-001047]
Showcase
Buyer Only 04 March 2026
TMC Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001043]
Meeting
Buyer Only 05 March 2026
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting - Lunch included • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers.
Meeting
Buyer Only 05 March 2026
Chair’s Lunch: Platinum Edition
As part of ITM’s 70-year celebration, this Platinum Edition will be hosted by a former ITM Chair or influential figure from our community. Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by your peers "The discussion was so informative as always, and we delved into a couple of other
Showcase
Buyer Only 12 March 2026
TMC Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001044]
Webinar
All Member 18 March 2026
Neurodiversity & Air Travel
Are travellers’ neurodiversity needs truly being met throughout the air travel journey? What more must be done to ensure that airlines and their service models fully accommodate travellers with diverse cognitive, sensory, and communication needs? As part of our ongoing commitment to support our wonderfully diverse community, we continue to work with partners across the travel ecosystem to inspire genuinely inclusive programmes, products, and services. Following our recent webinar exploring Neurodiversity & the Airport Traveller Experience, this follow-up session turns the focus to Airlines & Neurodiversity. We will look at the onboard experience, pre-flight communication, crew training, seating and cabin considerations, environmental triggers, and the practical steps airlines are taking — or need to take — to support neurodiverse travellers more effectively. Join Tiffany Casson of Intel as she leads a discussion with accessibility experts Anna-Ruth Cockerham and Christianna Best, sharing lived experiences, current initiatives, and opportunities for meaningful improvement within the airline environment.
