Susanne Carberry
Chief Customer Officer | Aer Lingus
Thursday Jul 11, 2024 [3:30 PM - 4:00 PM]
Ireland Network
We are excited to return to Dublin for an afternoon of insightful and engaging discussion plus networking. The afternoon will start with an in-person buyer roundtable before we welcome our supplier partners to join us.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
During the event we will address key industry topics such as NDC, accessibility, mobility, how the focus of travel programmes is changing and what all this means for partnerships, the traveller and the customer experience.
Key takeaways
- Establish and build valuable connections.
- Learn from our diverse community and raise your profile within business travel.
- Develop collaborations that contribute to positive change within the industry.
What to expect
- A warm welcome to all delegates with refreshments available throughout (see agenda for more details)
- Delegates will sit at round tables facing the stage (which are unallocated – free seating)
- We actively encourage delegate participation and have dedicated times within the agenda to engage
- Networking post event including canapés and drinks.
Agenda
Thu 11th Jul
2:00 PM
Buyer Only Session
Buyer Only Session
Exclusive Buyer Roundtable & Afternoon Tea
3:30 PM
Session
Session
Keynote Interview
The session will open with Scott Davies, ITM CEO, speaking to Aer Lingus’ Chief Customer Officer Susanne Carberry, sharing insights into the national carriers plans as they relate to the corporate traveller
Scott Davies
Chief Executive Officer | ITM
Susanne Carberry
Chief Customer Officer | Aer Lingus
4:00 PM
Session
Session
Travel ‘Disruption’ Management
Ensuring a smooth and seamless business traveller experience is becoming increasingly challenging as Travel Managers continue to navigate a disrupted travel environment. During this session we hear from 3 experienced buyers as they share their experience and what this means for stakeholders, programme and partnerships of the future.
Kerry Douglas
Head of Programme | ITM
Gillian Dowling
Global Travel Manager | Kerry Group
Edel Nolan
Travel Manager | World Rugby
Lorraine Ledwidge
Global Travel Manager | Pinterest
4:30 PM
Session
Session
Building Future-Proof Travel Policies for Businesses
Sponsored By FREENOW for Business
Join us for an exclusive session where we will share insights from our YouGov study on "How to develop a successful business travel policy". Discover how to integrate leisure and business travel, motivate employees, meet sustainability goals and ensure policy compliance.
As the No 1 taxi app in Ireland, FREENOW will deep dive on effective ground transportation policies, supported by GBTA data and our own research.
Don't miss this opportunity to transform your corporate travel & ground mobility strategy with actionable insights from industry experts.
5:00 PM
Session
Session
Working Session – The Irish Business Travel Community
A table discussion to share thoughts and views on what you would like to see more of in the Irish business travel community and how an association could support this.
Each table will be given time to discuss and then feedback on the top 3 things you feel would enhance and support the Irish Business Travel Community – from networking to different types of training and educational events plus anything else.
Part 2 will look at how an association could support and where that funding would come from? How would you finance this activity and who would benefit as sponsors?
5:20 PM
Close
Close
Close
5:20 PM
Networking
Networking
Networking
Partners & Sponsors
Other
Title Sponsor
FREENOW for Business
Speakers
KEYNOTE SPEAKERS
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
[3:30 PM - 4:00 PM]
Edel Nolan
Travel Manager | World Rugby
[4:00 PM - 4:30 PM]
Gillian Dowling
Global Travel Manager | Kerry Group
[4:00 PM - 4:30 PM]
Lorraine Ledwidge
Global Travel Manager | Pinterest
[4:00 PM - 4:30 PM]
Kerry Douglas
Head of Programme | ITM
[4:00 PM - 4:30 PM]
Material
F
FREENOW Presentation Ireland Event July 24
Post Event Material
Upload Date: 15 Jul 2024
Full set of slides presented by FREENOW FOR BUSINESS.
Venue
Clayton Hotel Ballsbridge
Public Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business - IP Supplier
Free
Connect - IP Supplier
£ 29.00 (Ex. VAT)
Connect - Buyer
Free
Connect - IP Buyer
Free
Business - IP Buyer
Free
Business - Supplier
Free
Business - Buyer
Free
Connect - Supplier
£ 29.00 (Ex. VAT)
Non Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 11, 2024
11:30 AM Europe/LondonEvent Time
Thursday Jul 11, 2024
3:30 PM to 7:00 PM Europe/LondonVenue
Clayton Hotel Ballsbridge
DublinPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
Buyer Only 11 June 2025
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions
Networking
Buyer Only 11 June 2025
Exclusive Manchester Buyer Evening
We are excited to return to Manchester for an evening of networking! Join us in the heart of Manchester for a unique opportunity to connect with like-minded professionals over an engaging evening of networking. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel. Key Takeaways: • Establish and build valuable connections • Learn from our diverse community and raise your profile within the business travel sector • Develop collaborations that contribute to positive change across the industry What to Expect: • A warm welcome to all delegates, with food and refreshments available throughout the event • Exclusive networking opportunities with fellow buyer peers
Networking
Buyer Only 12 June 2025
Exclusive Ireland Buyer Evening
We are excited to return to Dublin for an evening of networking! Join us in the heart of Dublin for a unique opportunity to connect with like-minded professionals over an engaging evening of networking. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel. Key takeaways * Establish and build valuable connections * Learn from our diverse community and raise your profile within business travel * Develop collaborations that contribute to positive change within the industry What to expect * * Including canapés and drinks * An exclusive evening for a select group of buyers (15 capacity)
Meeting
All Member 13 June 2025
Exclusive ITM Mentoring Session
The art of stress free productivity | James Marchant, Head of Business Development, easyJet Join us for an inspiring session with James Marchant, Head of Business Development at easyJet, as he shares how he has successfully navigated the stress and pressure that often accompany career growth. Through the use of the Getting Things Done (GTD) methodology and a mindful approach to leadership, James has built a sustainable, balanced path to success. With over 25 years of experience in business travel, James has worked with some of the world’s largest corporate organisations and professional bodies. Now leading business travel at Europe’s number one airline, his team thrives under his development-focused leadership style. Whether you're starting your career or looking to accelerate your professional journey, James will share practical tips to help you grow with confidence—putting self-development at the centre of your success. Join us for an exclusive mentoring session taking place
Social
All Member 13 June 2025
ITM Achievement Awards 2025
View the full event page here [https://www.itm.org.uk/awards]; https://www.itm.org.uk/awards [https://www.itm.org.uk/awards] Celebrating excellence across the travel community and recognising mentees as they graduate from the ITM Mentoring Programme, the event promises to be a rewarding afternoon and provides a perfect opportunity to network. The Awards Category - General - Game Changer (Individual or Team) This year's Game Changer award will recognise the exceptional drive, bold approach and confidence to pursue change to overcome a company, client or industry challenge. - Programme Achievement (Individual) - Programme Achievement (Team) This award will recognise the step changes made in Travel, Meetings and/or Expense Programmes to bring maximum value to the end-to-end experience. It could be a single piece of the puzzle, a re-design of the programme, technology-based or a re-focus of the resource in place. - Service Excellence (Individual) - Service Excellence (Team) Recognising the focus and dedication needed to deliver excellence over the last year, this award will shine a light on
Webinar
All Member 19 June 2025
Inclusive Travel Programmes
Join the ITM taskforce as they share their apporach and discussions on building inclusion into travel programmes. The taskforce were formed in January and have been working to produce a concise, user friendly guide to support inclusion within travel management. In this session, you will learn: • How to build inclusive travel programmes that cater to all employees, including those with disabilities and diverse backgrounds. • Practical steps for embedding inclusivity into your travel policy. • Insights from travel managers who have transformed their programmes to be more accessible and equitable. • Key challenges and solutions when implementing inclusive practices. Whether you’re just beginning to rethink your travel policy or looking to enhance your current programme, this webinar will equip you with the tools and knowledge to foster an inclusive travel culture.
Social
All Member 03 July 2025
Mentoring Social
Join us for the ITM Mentoring Social, a relaxed and informal evening designed to bring together mentors, mentees, and the wider ITM mentoring community. This is a fantastic opportunity to: • Connect with fellow participants in a friendly, social setting. • Hear from our ITM Mentor & Mentee of the Year as they share how they have benefitted from the programme and provide practical tips to help you get the most out of your mentoring experience. Whether you’re new to the programme or an existing participant, this event offers the chance to expand your network, gain valuable insights, and celebrate the power of mentoring. Note: This event has a limitied capacity! Book now to avoid disappointment! We look forward to welcoming you!
Meeting
Buyer Only 08 July 2025
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Takes place in the Seamus Heaney Library * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple
Social
All Member 10 July 2025
Summer Social
Celebrate the Season with Style! We’re excited to invite you to our Summer Social, where 80 of our community members will come together for an evening of sunshine, networking, and great company. Join us for an unforgettable night by the Thames, enjoying refreshing drinks and a relaxed, vibrant atmosphere to celebrate the summer in style! Key Takeaways: • Build valuable connections in a relaxed, social setting • Enjoy a summer evening with peers from across the industry • Unwind and celebrate the season with great food and drinks What to Expect: • Two complimentary drinks included with your ticket • A private bar open exclusively for our event, offering a wide range of beverages Please note, spaces are limited and available to the first 80 registrants. This event is exclusively for ITM members – you can join for free here [https://www.itm.org.uk/registration/join]
Meeting
Buyer Only 15 July 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
