Buyer Insights


Buyer Insights

A brand new format for 2025 

Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry.

Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed.

Key takeaways

  • Identify opportunities directly from your target audience.

  • Get a better understanding of the drivers and barriers to key buyer decisions.

  • Take advantage of a consolidated overview of the buyer challenges your customers are facing.

What to expect

  • Zoom webinar format with discussion points and poll results presented for further clarity.

  • Chat function available during the event for peer networking.

  • Ask questions before the event during registration and throughout the event using the Q&A tab.

  • Closed Captioning is available for this event.

 

Rated by you: how your peers have benefitted 

 

"This is a great session - really newsy, gets to the point, and gives a lot of food for thought. Thank you!"


"I thought it was good and formatted well"

Speakers

KEYNOTE SPEAKERS

Virtual Event

This event will take place on Zoom. After registering for the event the call details will appear below. You will also receive an email directly from Zoom with detailed joining instructions

For those unable to access ZOOM on their company laptops, you can also join via your phone.

Registration Fee
Non-Member £ 55.00 (Ex. VAT)
Business Supplier Free
Business IP Supplier Free
Connect IP Supplier £ 35.00 (Ex. VAT)
Connect Supplier £ 35.00 (Ex. VAT)
Registration Closes

Thursday Feb 13, 2025

9:30 AM Europe/London
Event Time

Thursday Feb 13, 2025

10:00 AM to 10:30 AM Europe/London
Platform

ZOOM

https://us02web.zoom.us/join

UPCOMING EVENTS

Training

All Member 13 March 2025

Professional Training

BUILDING TRUST-BASED RELATIONSHIPS AND COMMUNICATING EFFECTIVELY IN THE TRAVEL INDUSTRY In line with our commitment to nurturing talent and fostering personal and professional growth, we are excited to introduce a new training event in partnership with SBR Consulting. Join us for a one-hour training session on building trust-based relationships and effective communication within the travel industry. This session is for Buyers and Suppliers. We will focus on key behaviours to build trust and communicate effectively in business relationships. Build your skills and drive growth in a rapidly changing travel landscape. Agenda: * The importance of trust based relationships and communication in todays landscape * The key elements of trust and strategies for building it. * Reading and adapting to your audience Rated by you: how your peers have benefitted from previous webinars “…training was first class…” “I found it very useful…”
Virtual | Learn more
Webinar

All Member 19 March 2025

Neurodiversity Webinar

ACCOMMODATING ACCOMMODATION Following on from our focus on neurodiversity in the Meeting & Events Industry, we would now like to move our focus to our own Business Travel Industry. The first stop with that is with our accommodation providers. Are travellers Neurodiversity needs met? What needs to be done in the future to accommodate travellers with different needs?   Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist  [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events More Inclusive Webinar [https://www.itm.org.uk/resources/neurodiversity-how-to-make-events-more-inclusive] Neurodiversity, Mental Health and Attending Conferences Webinar [https://www.itm.org.uk/resources/neurodiversity-mental-health-and-attending-conferences] Business Disability Forum Webinar [https://www.itm.org.uk/resources/business-disability-forum]
Virtual | Learn more
Showcase

Buyer Only 20 March 2025

TMC Showcase

The current environment has raised a multitude of challenges for the TMC community from transaction fees falling to near zero and bookings tools being switched off. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current TMC against their competitors. * Discover what is new in the world of TMCs, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our selected suppliers. *
Virtual | Learn more
Meeting

Buyer Only 26 March 2025

Chair’s Lunch

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
In Person | Learn more
Conference

All Member 29 April 2025

ITM Spring Conference 2025

INSPIRE TAKES PLACE BETWEEN 29 - 30 APRIL 2025 IN NEWPORT To see our full event agenda, speakers and much more, visit our dedicated Conference site: INSPIRE [http://www.itm.org.uk/inspire] Educational Highlights  In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role.   • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors.   Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways
In Person | Learn more
Networking

All Member 01 May 2025

Charity Golf Day

Calling all golfers…!   Our spring conference, INSPIRE [http://www.itm.org.uk/inspire], is taking place at Celtic Manor Resort. With three championship golf courses and a legacy as the home of the 2010 Ryder Cup, we couldn’t resist the opportunity to enjoy a round of golf while supporting our ITM Cares charity!   The day after INSPIRE concludes, join us for a very special golfing event at the world-famous Montgomerie Course on Thursday, 1 May, in partnership with Enterprise Mobility. This dramatic par-69 challenge will be our home for the day as we raise funds for ITM Cares’ chosen charity for 2025: Pumping Marvellous.   For just £30 per person, you’ll enjoy a full day of golf at this renowned course, complete with refreshments at our halfway house and a grab-and-go food menu. Plus, we’ve lined up several on-course competitions for those with a competitive edge!   The best part? Your entire ticket price will be donated
In Person | Learn more
Networking

Buyer Only 14 May 2025

Exclusive Ireland Buyer Evening

We are excited to return to Dublin for an evening of networking!   Join us in the heart of Dublin for a unique opportunity to connect with like-minded professionals over an engaging evening of networking. Whether you’re looking to grow your network, share ideas, or simply enjoy meaningful conversations in a relaxed setting, this event promises to provide valuable insights into the latest trends in business travel.   Key takeaways * Establish and build valuable connections * Learn from our diverse community and raise your profile within business travel * Develop collaborations that contribute to positive change within the industry What to expect *   * Including canapés and drinks * An exclusive evening for a select group of buyers (15 capacity)
In Person | Learn more
Meeting

Buyer Only 20 May 2025

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Virtual | Learn more
Meeting

Buyer Only 20 May 2025

Chair’s Lunch

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM's Chair, in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally
In Person | Learn more
Meeting

Buyer Only 20 May 2025

Scotland Buyer Lunch

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers, in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What a
In Person | Learn more