ITM Conference 2017

Sponsored By British Airways, American Airlines, Delta Air Lines, Virgin Atlantic, Hilton, FCM, Great Western Railway, Concur, Barclaycard, Etihad Airways, Travelport, Cabfind.com, Uber For Business, Qatar Airways, Wizme Ltd, BCD Travel, Sixt rent a car, Lufthansa Group, CTM, Amadeus, KDS, Anvil Group, Radius Travel, NH Hotel Group, Amex GBT, Rail Delivery Group, HRG, VisaHQ

Registration Closed

ITM Conference 2017

Moving from Mega Trends to Industry Trends to Programme Trends, this year’s ITM conference will continue the journey to 2020 by bringing together travel industry experts from around the world with the help of our global association partner GBTA.

Partners & Sponsors

Speakers

FEATURED SPEAKERS

Vicki Mills

Director Partner Relations - Europe | Locomote

Ross Cooper

TMC Business Development Manager | Barclaycard

Trevor Elswood

Chief Commercial Officer | Capita Travel and Events

Joakim Everstin

CTO | --

Natalie Gardner

Sr. Global Travel Manager | Electronic Arts

Karen Hutchings

Founder | Cobb & Hutch Consulting

Olive Kavanagh

Snr Global Category Manager - Travel & Meetings | Kerry Group

Stuart Lotherington

Managing Director | SBR Consulting

Mike Perkin

Head of Travel - EMEIA | Apple

Graham Ross

Global Head of Program and Process Enablement | FCM

Caroline Strachan

CEO | FESTIVE ROAD

Paul Tilstone

Founder | temoji

Al Tredinnick

Business Development Manager | 15below

Ed Waite

Director, Global Expense and T&E Commercial Lead | Barclays

Sarah Makings

Director, Travel & Meeting Services | MasterCard

Sarah Keane

VP Travel & Retail Markets | eMerchantPay Ltd

Julia Fidler

Global Employee Experience Lead, MSTravel | Microsoft

Chris Crowley

Schnitzel Enthusiast | Bois Lane Associates

Mark Cuschieri

Global Head Travel & Expense Management | UBS

Hank Benedetti

Global Head of Corporate Sales | American Airlines

Jason Geall

Executive Vice President, Global SME | Amex GBT

Venue

About Venue

With a prime location, close to the National Exhibition Centre (NEC), Genting Arena, and Resorts World entertainment complex, Hilton Birmingham Metropole gives you endless options for things to do and see nearby. Here at the hotel a full experience awaits, including comfortable rooms and suites, multiple dining venues, a leisure center, and the Ocean Rooms Spa. What’s more, we offer a large and versatile event space, accommodating up to 2,000 guests

Address

Hilton Birmingham Metropole, Pendigo Way, Marston Green,

Birmingham, West Midlands, United Kingdom, B40 1PP

View On Map

Public Transportation

By Train

Birmingham International

By Tube

Not Applicable

Parking

Self parking: £12.00 (See Amenities & Serv) Valet: £17.00

Location On Map

Registration Fee

No Fees for Registration

Registration Closes

Sunday Apr 30, 2017

1:00 AM Europe/London

Event Starts

Tuesday May 02, 2017

10:00 AM Europe/London

Event Ends

Thursday May 04, 2017

10:00 PM Europe/London

Venue

Hilton Birmingham Metropole

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PARTNERS & SPONSORS

UPCOMING EVENTS

Showcase

Buyer Only 23 September 2026

Tech Showcase

This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001045]

Virtual | Learn more

Conference

All Member 05 October 2026

Autumn Conference 2026

Explore the full event details, including the agenda, on our dedicated event page [http://itm.org.uk/autumn]. A PREMIER EVENT FOR BUSINESS TRAVEL PROFESSIONAL Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices and innovations in business travel. This event brings together over 500 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success. Key Takeaways • Discover best practices shaping the business travel industry. • Gain actionable insights from globally recognised travel leaders. • Connect with peers, thought leaders, and influential speakers. What to Expect A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire and connect. Attendees can expect: • In-depth presentations and panel discussions led by pioneering industry voices. • Opportunities to network and exchange ideas with over 500 business travel professionals. •

In Person | Learn more

Meeting

Buyer Only 08 October 2026

Chair’s Lunch: Platinum Edition

As part of ITM’s 70-year celebration, this Platinum Edition will be hosted by ITM Chair Gemma King. Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by your peers "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What a fantastic lunch and such value

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Meeting

Buyer Only 13 October 2026

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask

Virtual | Learn more

Webinar

All Member 15 October 2026

Inside the Mind of the Buyer

An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask

Virtual | Learn more

Webinar

All Member 20 October 2026

Neurodiversity Webinar

Are our corporate travel policies neuroinclusive? How do we create genuinely inclusive travel experiences when one size doesn’t fit all? In this webinar Tiffany Casson and Christianna Best will bring together key learnings from our past webinars focussing on Accommodation, Meetings and Events and Business Travel and talk with one of our experienced UK Buyers, Alison Proud from Willis Towers Watson. A session not to be missed. This webinar forms part of ITM’s ongoing work to highlight the experiences of neurodiverse travellers and professionals, ensuring their voices remain central to industry discussions. By continuing to explore evolving challenges and opportunities, we aim to keep momentum behind a conversation that matters to our entire community. Rated by your peers “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events

Virtual | Learn more

Social

All Member 21 October 2026

Platinum Scotland Celebration

Be part of ITM’s Platinum Celebration in Scotland, a regional event created to honour ITM’s birthday and bring together our vibrant Scottish business travel community. This smaller gathering offers a comfortable, friendly environment perfect for meaningful conversations and relaxed networking. Guests can enjoy a welcoming evening that reflects the spirit of Scotland’s travel professionals, with time to reconnect, make new contacts and celebrate this milestone year for ITM. It’s an ideal moment to acknowledge our collective achievements and the important role our Scottish members play within the wider ITM community. More details will be shared closer to the event. Each ticket include 2 drinks per person and canapés.

In Person | Learn more

Social

All Member 17 November 2026

Platinum Ireland Celebration

Join us for ITM’s Platinum Celebration in Ireland, a regional gathering designed to bring our community together as part of ITM’s birthday celebrations. This relaxed social event offers the perfect setting to connect with colleagues, meet new peers and enjoy an evening that reflects the warmth and spirit of Ireland’s business travel community. Attendees can look forward to friendly conversation, meaningful networking and a welcoming atmosphere that celebrates ITM’s milestone year. Whether you are reconnecting with familiar faces or extending your network, this celebration offers a memorable moment to recognise our shared achievements across the region. Further event details will be shared closer to the date. Each ticket include 2 drinks per person and canapés.

In Person | Learn more

Meeting

Buyer Only 24 November 2026

Buyer Knowledge Exchange: AI Toolkit {Dedicated Topic}

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. This edition will run as a dedicated topic session, centred on one focused area chosen by the buyer community. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning

Virtual | Learn more

Meeting

Buyer Only 25 November 2026

Creative Industries Group

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if you do not fall into that category. If you have any questions, please

In Person | Learn more

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ITM Conference 2017