Audrey Muir
Corporate Travel and Workplace Experience Manager | Baillie Gifford & Co
Inside the Mind of the Buyer
An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes.
This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility.
Key takeaways
- Validate best practices and gain invaluable insights.
- Get to the heart of the issues affecting your sector.
- Ask any question in confidence without being judged.
What to expect
- Zoom webinar format with tiled speakers and chat functionality.
- Topics are collated from questions submitted during registration.
- Questions submitted in advance take priority, however you can ask additional questions live.
- This is a live-only event and will not be available via ITM OnDemand.
Rated by your peers
"…well balanced and really useful for me to report back into our business on trend and potential forecasts..."
"Good diversity and seniority in speakers, well-prepared content, good moderating, interesting insights, robust discussion with lots of takeaways."
"Great content, and great to have speakers from a variety of industries giving feedback based on their context."
Speakers
FEATURED SPEAKERS
HH
Helen Harris
Global Travel & Expenses Manager | KLA
Virtual Event
This event will take place on Zoom. After registering for the event the call details will appear below. You will also receive an email directly from Zoom with detailed joining instructions
For those unable to access ZOOM on their company laptops, you can also join via your phone.
Registration Fee
Business Supplier
Free
Non-Member
£ 55.00 (Ex. VAT)
Connect Supplier
£ 45.00 (Ex. VAT)
Connect Buyer
£ 35.00 (Ex. VAT)
Connect IP Buyer
£ 35.00 (Ex. VAT)
Connect IP Supplier
£ 45.00 (Ex. VAT)
Business Buyer
Free
Business IP Supplier
Free
Business IP Buyer
Free
Registration Closes
Thursday Oct 15, 2026
9:30 AM Europe/LondonEvent Time
Thursday Oct 15, 2026
10:00 AM to 11:00 AM Europe/LondonPlatform
ZOOM
https://us02web.zoom.us/joinUPCOMING EVENTS
Webinar
All Member 01 July 2026
Inclusive Travel Programmes - ’One Year On’
One year ago, the ITM Building Inclusive Travel Programmes Taskforce released its buyer guide [https://www.itm.org.uk/resources/itm-inclusive-travel-programme-guide], providing practical recommendations to help organisations create travel programmes that better support the diverse needs of their travellers. Twelve months on, where are we now? Join members of the Taskforce as they reflect on the progress made since the guide's release, explore how organisations have responded to its recommendations and discuss the challenges and opportunities that remain. Together, we'll examine how inclusive travel programmes are evolving across both corporate travel teams and the wider supply chain, and consider what meaningful progress looks like in practice. Through shared experiences, industry perspectives and open discussion, this webinar will assess whether inclusion is becoming embedded within travel programme strategy or risks being treated as a one-off initiative. Attendees will gain practical insights, hear examples of progress from across the industry and explore the role we all play in creating travel programmes that
Social
All Member 02 July 2026
Platinum Summer Celebration
Join us for ITM’s Platinum Summer Celebration at The Skyline, a stunning London venue set high above the city. This special evening will be one of the key moments where we come together to celebrate ITM’s birthday, marking an important milestone for our community and the business travel industry we support. Expect a warm, welcoming atmosphere with the perfect blend of relaxed networking, great conversations and summer energy. With panoramic views across London, The Skyline provides an unforgettable setting to reconnect with colleagues, meet new faces and raise a glass to another year of ITM. Whether you're catching up with peers or expanding your network, this exclusive celebration offers a memorable mid-year moment to reflect, connect and enjoy being part of the ITM community. Further details will be shared closer to the event.
Meeting
Buyer Only 07 July 2026
Buyer Knowledge Exchange: Value of Managed Travel Programmes
ITM PATHWAYS SPECIAL Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. This edition will run as a dedicated topic session, centred on one focused area chosen by the buyer community. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak
Meeting
Buyer Only 08 September 2026
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Showcase
Buyer Only 16 September 2026
Tech Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001046]
Social
All Member 17 September 2026
Platinum Manchester Celebration
Join us in Manchester for ITM’s Platinum Celebration, one of our regional events marking ITM’s birthday and celebrating the strength of our Northern community. This intimate gathering provides a relaxed space to meet peers, exchange ideas and enjoy an evening dedicated to connection and conversation. Expect a warm and welcoming atmosphere with plenty of opportunities to catch up with colleagues and expand your local network. This celebration is a chance to come together, acknowledge our milestone year and enjoy the unique energy of the Manchester business travel community. Further information, including venue details and timings, will be released in due course. Each ticket include 2 drinks per person and canapés.
Showcase
Buyer Only 23 September 2026
Tech Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001045]
Conference
All Member 05 October 2026
ITM Autumn Conference 2026
A PREMIER EVENT FOR BUSINESS TRAVEL PROFESSIONALS Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices and innovations in business travel. This event brings together over 500 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success. More details will be released closer to the event. Key Takeaways • Discover best practices shaping the business travel industry. • Gain actionable insights from globally recognised travel leaders. • Connect with peers, thought leaders, and influential speakers. What to Expect A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire and connect. Attendees can expect: • In-depth presentations and panel discussions led by pioneering industry voices. • Opportunities to network and exchange ideas with over 500 business travel professionals. • A supportive, inclusive experience that
Meeting
Buyer Only 13 October 2026
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Webinar
All Member 20 October 2026
Neurodiversity Webinar
Join us for our upcoming Neurodiversity Webinar this October, as we continue our series of conversations designed to support greater understanding and awareness across the business travel community. Further details, including the confirmed topic and speakers, will be announced soon. This webinar forms part of ITM’s ongoing work to highlight the experiences of neurodiverse travellers and professionals, ensuring their voices remain central to industry discussions. By continuing to explore evolving challenges and opportunities, we aim to keep momentum behind a conversation that matters to our entire community. More information will be shared shortly. Rated by your peers “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events More Inclusive Webinar [https://www.itm.org.uk/resources/neurodiversity-how-to-make-events-more-inclusive] Neurodiversity, Mental Health and Attending Conferences Webinar [https://www.itm.org.uk/resources/neurodiversity-mental-health-and-attending-conferences] Business Disability Forum Webinar [https://www.itm.org.uk/resources/business-disability-forum]
