Agenda

Monday 28th April

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Welcome Party  19:00 - 01:00

A warm welcome as the ITM community reunites at the largest UK business travel conference of the year

Tuesday 29th April

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Inspire Your Morning  07:30 - 09:00

Start your day off right...
Including; Yoga, Cycling, Running/Walking, Swimming, Golf Range & Adventure Golf.


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Buddy Programme Breakfast  08:30 - 09:45

The ITM Buddy Programme starts by welcoming first time conference goers, solo attendees and veteran buddies for a networking breakfast.

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Inspire Opening  10:00 - 10:15

Hear from ITM Chair Nikki Parsons and CEO Scott Davies as we introduce Inspire and run through key ITM initiatives for 2025 and beyond

  Scott Davies  CEO | ITM

  Nikki Parsons  ITM Chair & Global Director for Travel | Arcadis


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A Responsible Conference  10:15 - 10:25

Sharing the planning and arrangements to ensure that our Conference treads as lightly as possible on our planet and how we embrace neurodiversity and wellbeing to ensure all delegates feel welcome, energised and inspired !


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Global Travel Outlook : Where Are We ? Whatever Next ?  10:25 - 11:00

Barclays lead transport sector expert guides us through the financial health and outlook for the industry, taking an insightful and engaging view into the near future as the industry continues to grow, whilst navigating economic and geopolitical uncertainties

  Andrew Lobbenberg  Head of European Transport Equity Research | Barclays

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Networking Break
  11:00 - 11:40


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Getting Uncomfortable : Is Our Industry Broken?
  11:40 - 12:15

Is it time we all recognised that a new commercial model is needed to provide a sustainable business travel ecosystem ? Are money flows in the industry dictating the progress of innovation ?

  Charlie Sultan  President | SAP Concur

  Caroline Strachan  CEO | FESTIVE ROAD

  Jim Davidson  Executive | Accelya


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Re-Imagining Your Potential
  12:15 - 13:00

Have you ever given up on something that you really wanted ? Did obstacles present that made it seem to hard ? Prepare to be inspired by British Olympian Georgia Bell, who decided to go again with an entirely different mindset, casting aside the expectations of others and reframing what could be possible.

  Georgia Hunter-Bell  Motivational Speaker

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Networking Lunch  13:00 - 14:45


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Breakout Round 1  14:45 - 15:40

You’ll have the opportunity to customise your learning by choosing from three engaging breakout sessions during each round. Each session is designed to tackle key industry challenges, spark insightful discussions, and provide actionable takeaways.

Wake Up to A New World of Wellbeing
 Sponsored By easyjet 
Wellbeing isn’t just a perk, it’s the foundation of high performance, personally and professionally. Yet, despite its growing importance, many still get it wrong. Why? Because wellbeing is often misunderstood, misapplied, and seen as something separate from success.

From coaching elite athletes to shaping global wellbeing strategies and stepping onto the TEDx stage, Oliver has spent his career redefining what wellbeing truly means.

Now, he wants to help you do the same.

This session isn’t just about workplace wellbeing—it’s about you. You’ll walk away with:
A fresh, empowering perspective on wellbeing—one that puts you in control
A deeper understanding of stress, energy, and performance—and how to make them work for you
Practical, science-backed tools to manage stress, boost resilience, and elevate your wellbeing

It’s time to stop treating wellbeing as a “nice-to-have” and start using it as a powerful tool for success.
Are you ready to rethink wellbeing?

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Breakout Round 2  15:40 - 16:35

The Art of Influencing: Using behavioural insights to upgrade traveller communications
 Sponsored By AMEX GBT 
The more you understand the way travellers make decisions, the greater your ability to influence them to make the right choices for your travel program. This workshop, hosted by Andy Raimond, Amex GBT Consulting’s inhouse behavioural psychologist, will explore how you can use behavioural insights to hone your traveller communication and improve engagement. 

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Buyer Knowledge Exchanges  16:35 - 17:30

Buyer Session
Highly valued and requested buyer member sessions with defined topics to help benchmark and collaborate with with their peers.

- Maximising Programme Savings & Compliance
- Why Meetings?
- Travel Management as a sole buyer 
- Building Inclusive Travel Programmes

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ITM Chair's Session  16:35 - 17:30

Supplier Session
Not to be missed session exploring the evolving role of the travel manager / buyer. In this highly interactive session, supplier delegates will actively input to the session and have the opportunity to choose additional topics for the expert panel to discuss. 


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Educational Close  17:30


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Expo Happy Hour   18:30 - 19:30

Begin your evening with our Expo Happy Hour, where networking meets relaxation. Enjoy drinks, starters and informal conversations with industry peers, suppliers, and fellow delegates in a vibrant setting.

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Chair’s Annual Party   19:30 - 01:00

A new format for 2025, but you can expect food, refreshments, networking and some surprise entertainment.

Wednesday 30th April

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Inspire Your Morning  07:00 - 08:30

Start your day off right...
Including; Yoga, Cycling, Running/Walking, Swimming, Golf Range & Adventure Golf.


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Opening  09:00 - 09:05

Join Scott as we launch a packed programme for day two of Inspire.



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Keynote  09:05 - 09:40

The aviation sector has experienced strong growth and this is an opportunity to hear from senior leaders of the airlines within one of the longest standing joint business ventures. What are their plans for the business travel market and what message does American Airlines have around its relatively recent strategy reset?

  Richard Tams  Founder & Director | Tailwind Advisory

  Colm Lacy  Chief Commercial Officer | British Airways

  Lucas Martin  Senior Vice President of Sales | American Airlines

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ITM Debates - Are TMCs Fit For The Future?  09:40 - 10:20

ITM Debates returns to conduct the debates that ITM's community wants to hear. Our panel of TMC leaders and buyers exchange strong opinions and our delegates decide which point of view convinces them. Not your typical panel session…

  Michael Riegel  CEO EMEA | Navan

  Carol Fergus  Director - Global Travel, Events and Ground Transportation | Fidelity International

  Jan T. Jacobsen  Global Procurement Director Travel & Mobility | Accenture

  Jenny Sabineu  Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce

  Darren Toohey  Chief Sales & Customer Officer | CTM

  Marcus Eklund  Global Managing Director | FCM

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Networking Break
  10:20 - 11:00


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Fixing the Showers: The Secret to Elevating Your Impact 11:00 - 11:40

Great travel programmes and partnerships don’t just happen—they are built through smart communication, active listening, and a deep understanding of your customers.
 
In this session, we will explore how effective communication can transform both the buyer-supplier partnership and travel program—and why the first step isn’t sending more emails but actually listening.
 
We’ll show how you can apply the principles of leadership, storytelling, and responsiveness that drive great connections, influence and understanding.  The message?
Know your audience – Communication starts with understanding what matters most to your stakeholders and customers.
Listen and respond – Quick wins build trust and engagement, laying the foundation for bigger strategic shifts.

Through real-world examples from Wood PLC and beyond, we’ll provide practical takeaways to help you.

  Martin Ferguson  Global Communication and Marketing Expert

  Daniel Cockton  VP - Global Travel Services | Wood PLC

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Worth it – Defining and measuring the value of business travel  11:40 - 12:40

Supplier Session
With costs rising, carbon budgets emerging and video conferencing now part of our everyday, the worth of corporate travel has never been more under the spotlight. We take a look at the science and art of face-to-face in achieving objectives, the role of business travel in facilitating business objectives and consider how measuring value will play a role in our sector’s future.

  Paul Tilstone  Founder | temoji

  Ian Jones  temojian | temoji

  Nick Vournakis  EVP and Chief Customer Officer | CWT

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Inspire Mission 11:40 - 12:40

Buyer/Sponsor Session
A fun and engaging opportunity for sponsor partners and buyers to work together to support and give back to communities local to our host venue.

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Networking Lunch  12:40 - 14:00

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Breakout Round 3  14:00 - 14:40

You’ll have the opportunity to customise your learning by choosing from three engaging breakout sessions during each round. Each session is designed to tackle key industry challenges, spark insightful discussions, and provide actionable takeaways.

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Breakout Round 4  14:55 - 15:35

You’ll have the opportunity to customise your learning by choosing from three engaging breakout sessions during each round. Each session is designed to tackle key industry challenges, spark insightful discussions, and provide actionable takeaways.

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Networking Break
  15:35 - 16:05


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Not All Heroes Wear Capes  16:05 - 16:50

Our closing speaker will share his inspiring story and a powerful message of the importance of acceptance, self-love, overcoming challenges and spreading kindness.

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Inspire Close  16:50 - 17:05


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Drinks Reception  19:00 - 20:00

Open to all. Join the ITM Board of Directors for a pre-dinner drink (or two!)

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Gala Dinner & Awards  20:00 - 01:00

ITM's annual Gala Dinner, including our prestigious Buyer of the Year and Chair's award, raffle and charity auction followed by an unforgettable night of entertainment! 


The above timings are British Summer Time (BST)
Note: this agenda is subject to change

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