ITM hosts regular virtual Buyer Knowledge Exchange sessions for travel managers from the UK & Ireland, designed to support buyer members with problem solving common issues, asking their peers questions and benchmarking their approach.

ITM’s Kerry Douglas sits down with Leila Dunphy (Riot Games) to discuss the key takeaways and insights shared during ITM’s January Buyer Knowledge Exchange, with a focus on shaping travel programmes for 2026 and the growing responsibility of meetings and events.

KEY TOPICS OF DISCUSSION:

 • 2026 Travel Programme Goals and Priorities

 • Elevating the Voice of Travel Within the Organisation

 • What Buyers Want From Suppliers in 2026

 • Industry Consolidation

 • Meetings and Events (M&E) Responsibility

 • Visibility, Compliance and Risk in M&E

 • Investment in Event Technology

 • Bleisure Travel Policies