LHR T5 Airport Experience Outbound July 2020

A detailed customer experience from one of the first scheduled commercial flights departing from London Heathrow Airport, Terminal 5, arriving at Palma de Mallorca Airport.


Find out what it’s like to travel by air, with our first-hand account. Flying with BA, Economy class, our very own Amy Brooks provides an annotated view of the full user journey from entering the airport to landing at her destination.

Published: 09 Jul 2020
Type: CaseStudy
Produced by: ITM
aa
Sector : COVID-19, Buyer Insights
Business - Buyer : Free
Connect - Buyer : Free
Business - Supplier : Free
Business - IP Buyer : Free
Connect - IP Buyer : Free
Business - IP Supplier : Free
Connect - IP Supplier : Free
Connect - Supplier : Free