This on-demand webinar explores how airlines can better support neurodiverse travellers throughout the flying experience. Host Tiffany Casson is joined by accessibility experts Anna-Ruth Cockerham and Christianna Best to examine the onboard journey, pre-flight communication and the practical steps airlines can take to create a more inclusive environment.

In this 45-minute recorded session, the discussion shifts from airports to airlines, asking whether current service models truly meet the needs of neurodiverse passengers. Building on ITM’s wider neurodiversity series, the panel explores key moments across the travel journey, from booking and boarding through to the onboard experience.

Drawing on lived experiences and industry insight, the speakers highlight common challenges such as sensory triggers, communication barriers and cabin environment considerations. They also share practical, actionable steps for airlines, including crew training, seating strategies and improved customer communication.

Viewers will gain a clearer understanding of how small, thoughtful changes can significantly improve the experience for neurodiverse travellers and help shape more inclusive airline programmes moving forward.