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Agenda

For the latest agenda and timings please refer to the ITM conference app.

Please check your email for details or contact secretariat@itm.org.uk for further assistance.

Tuesday 23rd April

Welcome Party

A warm welcome as the ITM community reunites at the largest UK business travel conference of the year

Sponsored By Visa

Morning Power-Ups

Start your day off right...

Including; Yoga Flow in the i360, Running/Walking and Swimming.

Sponsored By United Airlines

Wednesday 24th April

Buddy Programme Breakfast

The ITM Buddy Programme starts by welcoming first time conference goers, solo attendees and veteran buddies for a networking breakfast.

Sponsored By Oversee

empower Opening

Hear from ITM Chair Nikki Parsons and CEO Scott Davies as we introduce empower and share the latest insights from our buyers.

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Scott Davies CEO | ITM

Are We Empowered?

Back by popular demand, Ipsos share the latest research and insight. A perfect way to set the tone for the next two days.

Gideon Skinner Head of Politics, Public Affairs, UK | Ipsos

Keynote Interview

Keeping a promise he made to us during the pandemic, a legend of the industry takes time out of his extraordinary schedule to join us and share his learnings, and what buyers and suppliers can be doing to empower their programmes, teams and careers.

Bob Somers Senior Vice President Global Sales | Delta Air Lines

Networking Break

If you're new to our conferences or just want extra support, we'll have designated meeting points to connect you with fellow delegates during all of our networking opportunities.

Is Our Industry Sustainable?

Mark shares his considered and widely respected views regarding how our industry is positioned to be a force for good and what we need to focus on to tread lightly upon our planet.

Mark Corbett Founder & Director | Thrust Carbon

Question Time: Is Our Industry Sustainable?

Our expert panel of buyer and supplier leaders challenge each other as to whether we're doing enough in this challenging and thought-provoking session where our delegates are encouraged to actively participate in a Question Time format.

Jason Geall Executive Vice President, Global SME| AMEX GBT

Yvonne Moya Global Procurement Director Strategy, Planning & CSR | Ranstad Holding

Luke Goggin Vice President, Global Sales | Virgin Atlantic

Jenny Sabineu Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce

Mark Corbett Founder & Director | Thrust Carbon

Keynote Interview

Stephan leads one of the world's largest TMCs and shares his views and plans to deliver on the key issues our industry faces.

Catherine Logan Regional Senior Vice President - EMEA & APAC | GBTA

Stephan Baars President and CEO | BCD Travel

Networking Lunch In Expo

The Evolution Of Travel Management

Supplier Session

Not to be missed session exploring the evolving role of the travel manager / buyer. In this highly interactive session, supplier delegates will actively input to the session and have the opportunity to choose additional topics for the expert panel to discuss.

Liana Goddard Global Category Specialist | Anglo American

Natalie Gardner Sr. Global Travel Manager | Electronic Arts

James Finnie Head of Travel | NES Fircroft

Gemma King Senior Director Corporate Travel - EMEA APAC | Omnicom Group

Buyer Knowledge Exchanges

Buyer Session

Highly valued and requested buyer member sessions with defined topics to help benchmark and collaborate with with their peers.

1. Travel technology

Carlos Almendros Global Travel & Card Category Mgr. | Cisco

Alison Rogan Head of Travel and Events| HSBC

2. Distribution, Content & OBT

Sue Jones Global Meeting and Travel Manager | INGKA Group (IKEA)

Imogen Furness Global Travel & Meetings Manager | WTW

3. Embedding Sustainable Practice

Hannah Richardson Head of Sustainable Supply Chain and Travel | KPMG

Emma Eaton Travel Commodity Manager UK & IE | Siemens

4. Accessibility

Michael Funnell VP, Travel Services | Barclays

Cristina Chimenti Head of Travel | Sky UK Limited

5. Meetings & Events

Nicholas Nelson Global Lodgings and EMEIA DM Travel, M&E Leader | EY

Simon Seery Global Travel Meetings Manager | WTW

Breakout Round 1

Upgrading Traveller Engagement – A Flash (30 Minutes) Workshop

Sponsored By Amex GBT

Effective traveller engagement underpins the success of any managed travel program, reducing service costs and spend, and enabling your program goals. But the communication context has been transformed by technology, new working patterns, and changing employee expectations. This workshop format - led by Michelle Wakelin, Communications specialist at Amex GBT Consulting – will explore how you can make your traveller engagement effective and fit for today’s environment.

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Michelle Wakelin Communications Manager | Amex GBT

Ahead of the curve: future-proofing travel programmes

Sponsored By Navan

Small Meetings Big Impact - Initiating your Small Meetings Management

Sponsored By TROOP

Join this dynamic discussion to help kick-start your small meetings management. Hear firsthand how to navigate the complexities of small meetings, discover their inherent value, and harness innovative solutions to drive organisational success. "Small Meetings, Big Impact" promises to be a thought-provoking exploration of how businesses can leverage and manage the microcosm of small meetings for macro-level benefits. And don’t forget to pick up your small meetings policy template so you too can initiate your small meetings management.

James Faux Growth @ TROOP | TROOP

Breakout Round 2

Choose from 3 different breakouts. Details to follow.

Future of meetings: challenges, solutions & insights

Sponsored By hubli

Interactive session covering growth of internal meetings, sustainability, technology advancements, contracting challenges and convergence of travel and meetings. Best practice case studies with new research data.

Revolutionising the travel industry: What is the future for AI?

Sponsored By Lokulus

With AI and ChatGPT constantly in the headlines, do you find yourself wondering if AI would have a place within your business? From TMC’s to Airlines and beyond, no matter the size of your organisation, the future for AI technology within the sector is sky high.

AI technologies can be implemented to improve business efficiencies, enhance customer experiences, and just generally make life easier for both your teams and your customers. From GDS queue management and automated enquiry handling, to improved SLA reporting and claims handling – the possibilities are endless, you just need to keep an open mind and try not to shy away from new technology adoption.

As with everything, it doesn’t come without its challenges and limitations. In this session you can expect an expert-led discussion surrounding the capabilities and opportunities for AI within the industry, but also with some important points for consideration surrounding best practices and to not get ahead of oursevles...we're always going to need that personal (human) touch!

AI and Travel Data: The Future of Insights

Sponsored By BCD/Advito

To build a future-fit program and prove the value of travel to your organization, data must be central to everything you do – from sourcing your suppliers to creating traveler-facing communications. Join this session to find out how to consolidate all of your data feeds to get a holistic picture of your program, and how to leverage artificial intelligence to extract actionable insights and streamline processes. And, most importantly, find out what data can tell you about a tomato…

Shelley Fletcher-Bryant Vice President, Sales & Client Management | Advito

Expo Happy Hour

Chair’s Annual Party

Food, refreshments & networking!

Sponsored By Hilton & Amadeus