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Agenda
Tuesday 28th April
Welcome Party 20:00 - 01:00
A warm welcome as the ITM community reunites at the largest UK business travel conference of the year
Wednesday 29th April
SpringBoard Your Morning 07:30 - 08:30
Start your day off right...
Including; Yoga, Running/Walking, Swimming & Beach Cleaning
Buddy Programme Breakfast 08:30 - 09:45
The ITM Buddy Programme starts by welcoming first time conference goers, solo attendees and veteran buddies for a networking breakfast.
SpringBoard Opening 10:00 - 10:15
Join us as we take a fun and educational look back over the 70 year history of ITM as it has evolved to meet the needs of a dynamic, ever changing business history.
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Scott Davies CEO | ITM
Gemma King ITM Chair & VP, Global Corporate Travel | Omnicom Group
Nigel Mead Partner | Kintela
70 Years of ITM 10:15 - 10:30
Scott Davies CEO | ITM
Tom Stone Director, Global Travel Procurement | Sony Pictures Ent
Are We In A World Of Shift? 10:30 - 11:10
Essential session from the world's leading research organisation
outlining how the next year and beyond could unfold. Is 2026 the springboard
year for optimism and prosperity or will we live through unprecedented global
disharmony ?
Kelly Beaver CEO | IPSOS
A Responsible Conference 11:05 - 11:20
Sharing the planning and arrangements to ensure that our Conference treads as lightly as possible on our planet and how we embrace neurodiversity and wellbeing to ensure all delegates feel welcome, energised and inspired !
Networking Break 11:20 - 12:00
ITM Cares Mission 12:00 - 13:00
Buyer & Sponsor SessionFor too many people in Brighton & Hove, basic essentials are a daily struggle.
At SpringBoard, ITM Cares is turning collective effort into real-world
impact by
supporting people experiencing homelessness in the city.
Through the ITM Cares Mission, delegates will come together at the conference to
assemble rough-sleepers packs from individual items such as toiletries, sanitary
products, socks and underwear. These essentials provide warmth, hygiene and
dignity to someone facing life without a secure home.
You can make a real difference by donating a sum for us to purchase the items for
the packs.
Turn essential items into real impact - DONATE HERE
ITM 80 – An Exercise In Predicting 10 Years into the Future
12:00 -
13:00
Supplier SessionAs part of ITM’s “Into The Future” session, delegates will collaborate in teams to imagine what travel management could look like in 2036, creating a bold front page for ITM’s 80th birthday edition. Fast-paced, interactive and creative, the session culminates in rapid-fire table pitches, collective reflections and a winning prediction that captures the industry’s vision for the decade ahead
Paul Tilstone Founder | temoji Consulting
Ian Jones Consultant | temoji Consulting
Katie Virtue Consultant | temoji Consulting
Breakout Round 1 13:10 - 13:50
Focused education sessions covering the most relevant topics for both travel buyers and suppliers
More than a seat – the business behind thoughtful, premium design Sponsored By Virgin/Delta
Join Henry Buckley and Kate Devereux for a fresh look at cabin design and the curation of the end-to-end customer experience. This immersive session explores how Virgin Atlantic and Delta Air Lines create seamless journeys that extend far beyond the seat, connecting cabin design, onboard product and service excellence with customer needs, sustainability, operational realities and business performance. From early concept and ideation to launch and implementation, the team will unpack how thoughtful, end-to-end design decisions are shaped, tested and delivered to create more meaningful and impactful experiences for customers.
Henry Buckley Senior Manager - Experience Design | Virgin Atlantic
Kate Devereux Sales Manager, UK & Ireland | Delta Air Lines
More than a seat – the business behind thoughtful, premium design
Henry Buckley Senior Manager - Experience Design | Virgin Atlantic Kate Devereux Sales Manager, UK & Ireland | Delta Air LinesMore Choice, More Savings: Building the Right Travel & Expense Stack
Ian Nickson Sr. Strategic Partner Manager | Emburse
Micha van Eijk Sr. Product Manager - Travel Integrations | Emburse
Matt Heymans Europe Sales Leader | FCM
Graeme Milne Director of Sales | Amadeus CytricThe Art of Conversation: How to have talk to AI agents
Sara Andell Director of Strategy | Amex GBT Consulting
Dan Kelly Director Product Innovation | Amex GBT
Networking Lunch 14:00 - 15:10
Breakout Round 2 15:20 - 16:05
Focused education sessions covering the most relevant topics for both travel buyers and suppliers
Owning your personal brand on LinkedIn
LinkedIn is so much more than a job search website and app. Putting the “social” into social media on this platform will help you unlock professional opportunities like recognition, credibility, skill-building, networking, and more. From the marketing team that supports United Airlines' employees and executives with online thought leadership and social media, learn how to get the most out of your personal LinkedIn profile.
Attendees of the session will have the opportunity to receive a free professional headshot during Happy Hour in the Expo Hall, compliments of United Airlines. See a United rep to receive your priority access pass. Spaces are limited and on a first come, first serve basis.
Julia Fedor Head of Operations – Brand Marketing | United Airlines
Jamie Rutter Senior Manager - Executive & Employee Social Media | United AirlinesSolving the Content and Service Gap
The 2026 ITM Buyer Priorities survey highlights a critical shift: Full Content Access and OBT Optimisation have surged to the #1 priority. Yet, 58% of buyers cite technology as their biggest hurdle, and 22% are frustrated by "low-value" service interactions. In a landscape of industry consolidation and "fragmented" content, travel managers are under more pressure than ever to prove the value of their programmes.
Join Navan and a panel of industry experts to discuss how to bridge the gap between legacy limitations and modern traveller needs. We will explore how to address the content gaps and price discrepancies across air, hotel, and rail, and how to replace manual "firefighting" with proactive, real-time resolution. This session will provide a roadmap for the 50% of buyers moving toward targeted supplier negotiations and those looking to move beyond the traditional RFP to find a partner that truly understands the 2026 travel landscape.
Why Do They Do It? The Psychology Behind Travel Policy Behaviour
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Suve Banerjee Global Compliance Training Officer | SAP
Paul Dear SVP Concur Travel EMEA | Sap Concur
Stuart McLean Chief Financial Officer | Brother UK LtdPlatinum Pathway: AI in Action 16:30 - 17:10
This session cuts through the noise to show how AI is already delivering real impact across our industry. Linked to the momentum of ITM’s Platinum Pathway, this high-energy session pairs a sharp industry update with practical insights from Centelli and SkyLink - bringing to life how AI is transforming both back-end operations and the traveller experience.
A candid leadership discussion then tackles adoption, ROI, and what’s next - so you leave not just inspired, but clear on exactly where to start.
Sarah Whiting Sr. Director, Solutions Consulting | Global Solutions Engineering | BCD
Atyab Bhati CEO & Founder | Skylink
Aneesh Gupta Founder & Managing Director | Centelli
Navigating a World of Change 17:10 - 17:45
Paul Abbott CEO | AMEX GBT
Karen Hutchings Founder | Cobb & Hutch Consulting
Educational Close 17:45
Expo Happy (2) Hour(s) 18:30 - 20:30
Begin your evening with our twice as nice Expo Happy Hour, where networking meets relaxation. Enjoy drinks and dinner while catching up with fellow delegates in a vibrant setting.
Chair’s Annual Party 20:30 - 01:00
Are you up to the challenge?? 👀
A new format for 2026, but you can still expect refreshments, networking and some surprise entertainment — with a mix of something new and old to get you in the party mood.
Thursday 30th April
SpringBoard Your Morning 07:00 - 08:30
Start your day off right...
Including; Yoga, Running/Walking, Swimming & Beach Cleaning
Opening 09:00 - 09:05
Join Scott as we launch a packed programme for day two of SpringBoard.
UniversiTMC Challenge 09:05 - 09:45
A fun and informative session looking at the key developments that have have shaped our industry in the form of a game-show featuring the biggest personalities from some of the UK brightest TMCs!
Katie Skitterall Group Commercial Director | Direct Travel
Mike Boult Chief Commercial Officer | ALTOUR.png?v=z3lPPX "Dimension: 54 X 54 px
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Shelley Matthews Chief Revenue Officer | Take2Eton
Nick Bettles CEO UK | Talma
Leanne Fowler Director of Global Account Management | Clarity
Kim Hamer Chief Travel Advisory Officer | Navan
Leadership Unfiltered: What It Actually Takes to Step Up 09:45 - 10:20
This engaging and highly interactive session explores the realities of leadership through honest storytelling, shared experiences and practical reflection. Moving beyond theory, it examines the shift from managing to leading, inviting attendees to consider the behaviours, mindsets and trade-offs required to grow their own leadership impact.
Through candid discussion - covering everything from defining judgement, drive and influence, to navigating failure, resilience and the often-unspoken costs of leadership - the session creates space for both speakers and audience to share lessons learned, including moments that went wrong and what they would do differently today.
Caroline Strachan CEO | FESTIVE ROAD
Dorian Stonie Senior Director Global Travel | Salesforce
Alice Rivers-Cripps Founder & CEO | Posh Totty Designs
Martin Ferguson Managing Director | Kintela
Networking Break 10:20 - 11:00
Breakout Round 3 11:00 - 11:55
Focused education sessions covering the most relevant topics for both travel buyers and suppliers
Global Travel Is Broken. Can You Trust Your Program? Sponsored By Altour
Running a global travel program often means managing multiple suppliers, fragmented data and inconsistent traveller experiences. But beyond operational complexity, many organisations are facing a deeper challenge: trust. Can you trust your data, your visibility and your ability to respond when it matters most? In this interactive session, ALTOUR and Kayak for Business explore how global programs can be restructured into a more consistent, transparent and controlled model.
Mike Boult Chief Commercial Officer | ALTOUR
Mark Parker Sales Director, EMEA | ALTOUR
Beyond the Booking Tool: The Rise of Intelligent Orchestration Sponsored By Amadeus Cytric
Simone Buckley Enterprise Growth Lead | Amadeus Cytric
Jeff Mason Senior Sales Manager | Amadeus Cytric
Graeme Milne Director of Sales | Amadeus Cytric
TBC Sponsored By AA/BA
Global Travel Is Broken. Can You Trust Your Program?
Mike Boult Chief Commercial Officer | ALTOUR Mark Parker Sales Director, EMEA | ALTOURBeyond the Booking Tool: The Rise of Intelligent Orchestration
As the corporate travel landscape undergoes rapid transformation, Travel Managers are facing an ecosystem that is becoming increasingly complex, yet full of opportunity.
Corporate travel is changing faster than ever, and the next big shift won’t come from another booking tool — it will come from intelligent orchestration. In this fast paced, future focused session, we’ll explore innovation in AI, modern retailing, biometrics, predictive disruption management, conversational booking, and automated global payments.
Join us to discover how these emerging capabilities will converge to transform corporate travel programme design, traveller wellbeing and the role of the Travel Manager in the years ahead.
Simone Buckley Enterprise Growth Lead | Amadeus Cytric Jeff Mason Senior Sales Manager | Amadeus Cytric Graeme Milne Director of Sales | Amadeus CytricTBC
Breakout Round 4 11:55 - 12:45
Focused education sessions covering the most relevant topics for both travel buyers and suppliers
Fixing the migraines: Turning ITM Buyer Priorities into Action Sponsored By Direct Travel
Travel buyers are under more pressure than ever, and the latest ITM Buyer Priorities reveal exactly where the biggest “migraines” lie. This session cuts through the noise to unpack what’s really keeping buyers awake at night. From content access and cost control to duty of care and OBT optimisation, Direct Travel will explore the practical ways best in market technology like Avenir, doesn’t just ease the pain, but fixes the migraines. Whether you’re a travel manager looking for solutions to these problems, or a supplier wanting to better support your clients, join us to discover how to turn these headaches into opportunities for smarter, more sustainable programme performance.
Katie Skitterall Group Commercial Director | Direct Travel
Jenny Thornton Director of Technology Solutions | Direct Travel
T&E 3.0 – How will Stablecoins redefine corporate travel? Sponsored By Visa
Romain Mialane Commercial Solutions | Visa
Travel Risk Management That Pays Off: What Buyers & Travelers Need Now Sponsored By Advito
Shelley Fletcher-Bryant VP, Client Management | Advito
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Jorge Mesa Senior Director, Travel Risk Management | BCD & Advito
Fixing the migraines: Turning ITM Buyer Priorities into Action
Katie Skitterall Group Commercial Director | Direct Travel Jenny Thornton Director of Technology Solutions | Direct TravelT&E 3.0 – How will Stablecoins redefine corporate travel?
Forget the crypto noise. Corporate travel looks digital, but beneath the slick apps lies financial plumbing from the 1970s. The result? Endless manual reconciliation because payments and data travel separately.
Join Visa to explore "T&E 3.0" and discover how stablecoins and programmable money will redefine our industry. We will demystify the tech and reveal three upcoming superpowers: self-reconciling payments that automate line-item reporting, smart contracts automating hotel split-payments and auto-enforcing travel policies, and frictionless virtual acceptance. Learn how smart money will natively strengthen your policies, allowing your organization to travel for work without the busywork.
Romain Mialane Commercial Solutions | VisaTravel Risk Management That Pays Off: What Buyers & Travelers Need Now
Resilient Travel Programs go further than Duty of Care. They reduce incidents, protect continuity, and deliver measurable ROI.
Advito shares the latest Travel Risk Management (TRM) benchmark data on program maturity, common gaps in programs, and how traveler insights reveal what’s working (and what isn’t). You’ll see how these findings relate to current geo political situations and understand how to translate ISO 31030 into practical actions buyers can implement in days, not months. You’ll leave with knowledge and take aways to support governance must haves, supplier safety basics and traveler enablement, plus a simple way to demonstrate ROI to leadership.
Shelley Fletcher-Bryant VP, Client Management | Advito Jorge Mesa Senior Director, Travel Risk Management | BCD & Advito
Networking Lunch 12:45 - 14:10
Afternoon Recharge 14:10 - 15:30
For the first time, we have introduced a range of activities into the afternoon
portion of our conference, giving delegates the opportunity to recharge and change their
setting whilst still networking.
Activities include; Afternoon Tea Bus Tour, Adventure Golf, Charity Choir Activity, Table Talks, Buyer Knowledge Exchange & a Walking
Photography Lesson.
Platinum Pathway - Travel Programme 15:30 - 16:05
84% of travel managers believe their jobs are safe, yet business leaders are questioning managed travel’s value as AI and automation change expectations. Many still struggle to explain that value in terms senior leaders understand. This session looks at how to explain value more clearly and how to spend less time on operational delivery and more time on what matters to the business.
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Jo Lloyd Global Head of Customer Management & Consulting | FCM Consulting Karen Hutchings Founder | Cobb & Hutch Consulting
Graham Ross Head of Global Program and Process Enablement | FCM Travel
Sue Jones Head of Groups, Meetings & Events | HSBC
An Officer Not A Gentleman 16:05 - 16:55
Our keynote speaker this year is the Royal Airforce's first female fast jet pilot. Jo will share her inspirational messages of overcoming barriers, removing glass ceilings, performing under extreme pressure and navigating the future using very human skills.
Jo Salter Motivational Speaker
Closing Plenary 16:55 - 17:00
Drinks Reception 19:00 - 20:00
Open to all. Join the ITM Board of Directors for a pre-dinner drink (or two!)
Platinum Gala Dinner & Awards 20:00 - 01:00
Join us for ITM’s annual Gala Dinner, featuring the prestigious Buyer of the Year and Chair’s Awards, raffle and charity auction, followed by an unforgettable evening of entertainment as we celebrate ITM’s 70 year milestone.
Note: this agenda is subject to change
