Andrew Lobbenburg
Head of European Transport Equity Research | Barclays
ITM Spring Conference 2025
Sponsored By FCM, Avanti West Coast, Optimiser, Amex GBT, Blacklane, Reed & Mackay, Healix International, Hilton, American Airlines, British Airways, easyJet, Navan, Direct Travel, Concur, United Airlines, CTM, Uber For Business, Enterprise Mobility, Conferma, LNER, Virgin Atlantic, Delta Air Lines, Meliã Hotels International, Visa, CIBTvisas, Take2Eton, temoji, Bolt Business, BCD Travel, Atriis, Mobility IQ, Etihad Airways, Yotel, CWT, Situ, Air India, Emburse, Wilde Aparthotels, Stitch, Amadeus
ITM Spring Conference 2025
INSPIRE takes place between 29 - 30 April 2025 in Newport
To see our full event agenda, speakers and much more, visit our dedicated Conference site: INSPIRE
Educational Highlights
Educational Highlights
In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role.
• Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity.
• Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections.
• ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities.
• Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors.
Networking & Socials
With over 19 hours of networking opportunities, you’ll have plenty of ways to connect with the business travel community throughout the conference.
Networking Hall: Our expo is the heart of the conference, a lively hub for delegates to discover the latest industry trends and engage with others in the community.
• Welcome Party | Expo Happy Hour | Chair’s Party | Gala Dinner & Awards: Participate in a range of exciting social events designed to build lasting professional connections.
The ITM Conference Awards
During the Gala Dinner, we will honour our members for their outstanding contributions to the business travel community. There are two award categories recognising individuals who have demonstrated excellence or made significant contributions to their organisations, travel programmes, the industry, or ITM.
Creating an Inclusive & Sustainable Conference
ITM is committed to delivering a sustainable and inclusive conference experience. We actively promote initiatives that bring our diversity, equity, and inclusion (DE&I) values to life, ensuring an unparalleled delegate experience.
The ITM Buddy Programme: Sign up via registration for our Buddy Programme, designed to welcome solo attendees, those new to ITM/the industry, or those who find social events challenging to navigate. Groups are paired with a friendly buddy from our team of Board Directors and conference veterans, ready to offer support.
Already registered? Please contact secretariat@itm.org.uk to express your interest in joining the programme.
EventWell Hub
Take advantage of our quiet room as a safe space for a 10-minute break. Speak to EventWell Hosts trained in mental health and neurodiversity, or enjoy a peaceful herbal tea or decaf coffee.
Additionally, our Buddy Corners provide opportunities for individuals to connect with others before and during events, ensuring no one experiences the conference alone.
Delegate Pricing
To attend INSPIRE, you must be an ITM Business Member. Current ITM Connect Members can pay for their membership upgrade and delegate fee simultaneously.
Note: The Connect Member Delegate fee includes 12 months of ITM Business Membership.
Get Involved
Stay updated with the latest announcements by following us on Linkedin. Join the conversation using #ITM2025
Interested in sponsoring the event? Contact Chris Goring, Head of Business Development, to learn about our partnership opportunities.
Interested in sponsoring the event? Contact Chris Goring, Head of Business Development, to learn about our partnership opportunities.
Testimonials
"Excellent organisation with great content. The timing of speakers and sessions were very well timed with a great venue. First time attended and gained so much value, could not fault the entire set up."
"The networking opportunities were just fab. We attend to not only learn but also for relationship building and you gave us plenty of options to do that...as well as providing some great entertainment. The Gala dinner in particular was brilliant"
"The networking opportunities were just fab. We attend to not only learn but also for relationship building and you gave us plenty of options to do that...as well as providing some great entertainment. The Gala dinner in particular was brilliant"
Partners & Sponsors
Other
Title Sponsor
Air India
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
Amex GBT
Title Sponsor
Atriis
Title Sponsor
Avanti West Coast
Title Sponsor
BCD Travel
Title Sponsor
Blacklane
Title Sponsor
Bolt Business
Title Sponsor
British Airways
Title Sponsor
CIBTvisas
Title Sponsor
Concur
Title Sponsor
Conferma
Title Sponsor
CTM
Title Sponsor
CWT
Title Sponsor
Delta Air Lines
Title Sponsor
Direct Travel
Title Sponsor
easyJet
Title Sponsor
Emburse
Title Sponsor
Enterprise Mobility
Title Sponsor
Etihad Airways
Title Sponsor
FCM
Title Sponsor
Healix International
Title Sponsor
Hilton
Title Sponsor
LNER
Title Sponsor
Meliã Hotels International
Title Sponsor
Mobility IQ
Title Sponsor
Navan
Title Sponsor
Optimiser
Title Sponsor
Reed & Mackay
Title Sponsor
Situ
Title Sponsor
Stitch
Title Sponsor
Take2Eton
Title Sponsor
temoji
Title Sponsor
Uber For Business
Title Sponsor
United Airlines
Title Sponsor
Virgin Atlantic
Title Sponsor
Visa
Title Sponsor
Wilde Aparthotels
Title Sponsor
Yotel
Speakers
KEYNOTE SPEAKERS
Georgia Hunter-Bell
Motivational Speaker
Colm Lacy
Chief Commercial Officer | British Airways
Lucas Martin
Senior Vice President of Sales | American Airlines
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Travel | Jane Street
Richard Tams
Founder & Director | Tailwind Advisory
Martin Ferguson
Managing Partner | Kintela Group
Daniel Cockton
Head of Group Procurement | Wood PLC
Paul Tilstone
Founder | temoji
Ian Jones
temojian | temoji
Charlie Sultan
President, Concur | SAP Concur
Carol Fergus
Director - Global Travel, Events and Ground Transportation | Fidelity International
James Finnie
Head of Travel | NES Fircroft
Jenny Sabineu
Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce
Cristina Chimenti
Head of Travel | Sky UK Limited
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Wayne Lappage
Senior Category Manager Travel and Mobility | Sodexo
Caroline Strachan
CEO | FESTIVE ROAD
Michael Riegel
CEO EMEA | Navan
Nick Vournakis
EVP and Chief Customer Officer | CWT
Lucy-Anne Bryans
Global Innovation and technology, sustainability reporting and corporate card lead | EY
Sue Jones
Head of Groups, Meetings & Events | HSBC
Jim Davidson
Vice Chairman | Accelya
Carly Goodare
Global Travel Manager | AXA XL
Nicholas Nelson
Global Travel Partnerships Leader | EY
Calum Hawley
Managing Director | BTC Global
Graham Ross
Global Head of Program and Process Enablement | FCM
Stuart Winstone
CEO | SilverDoor
Samantha McKnight
Senior Vice President Client Solutions | CIBTvisas
Nick O’Farrell
Head of Global Corporate Accounts | British Airways
Andy Raimond
Optimization Manager - Behavioral Science| AMEX GBT | Amercian Express Global Business Travel
Rachel Barton
Sustainability Product Manager | British Airways
Becky Burton-Stevens
Commercial Director Group Travel | Amex GBT
Oliver Henry
Head of Inclusion & Wellbeing | easyJet
Mike Fitzgerald
Senior Manager, Digital Sales | United Airlines
Sam Gillespie
Regional Manager Digital Sales | United Airlines
Kelly Cleeton
Head of Sales - Corporate Hotel Payment Solutions | Conferma
Katie Skitterall
Group Commercial Director | Direct Travel
Jenny Thornton
Director of Technology Solutions | Direct Travel
Romain Mialane
Director Commercial Solutions | Visa Europe
Annelies Glandorf
Global Experience Programme Manager Corporate Travel | Shell International Ltd
Julie Reeves
Consultant | temoji
Alex Kington
Consultant | temoji
Paul Dear
Vice President - Travel (EMEA) | SAP Concur
Shelley Fletcher-Bryant
Vice President, Sales & Client Management | Advito
Sarah Whiting
Sr. Director Global Solutions Engineering | BCD Travel
Charlotte Manthe
Partner Business Manager | SAP Concur
Liz Hegan
Senior Strategic Account Manager | Trainline
BC
Ben Custance
Director, Solutions Architecture | Navan
Chris Pouney
Global T&E Head | Astellas Pharma
CB
Charlie Baikie
Head of Commercial | Trainline
Hannah Kelly
Vice President | BCD Meetings & Events
Stella Zaphiris
Director, Corporate & TMC Sales | Hilton
Darryl McGarvey
Director, Travel Partnerships | SAP Concur
Material
I
Internal Approval Letter (Business Supplier)
Pre Event Material
Upload Date: 03 Oct 2022
For Business Suppliers to get approval to attend Conference
I
Internal Approval Letter (Connect Supplier)
Pre Event Material
Upload Date: 03 Oct 2022
Letter for Connect Suppliers to get approval to attend Conference
2
2024 Conference Company List
Pre Event Material
Upload Date: 08 Mar 2024
Delegate company list as of 20.04.24
I
ITM INSPIRE Company List
Pre Event Material
Upload Date: 18 Mar 2025
ITM INSPIRE Company List as of 18.03.25
Venue
Celtic Manor
About Venue
Address
Coldra Wood, The Usk Valley, Chepstow RdNewport, Wales, United Kingdom, NP18 1HQ
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business - IP Supplier
£ 949.00 (Ex. VAT)
Business - IP Buyer
Free
Business - Buyer
Free
Business - Supplier
£ 949.00 (Ex. VAT)
Connect - Supplier
£ 1288.00 (Ex. VAT)
Connect - IP Supplier
£ 1288.00 (Ex. VAT)
Connect - IP Buyer
£ 289.00 (Ex. VAT)
Connect - Buyer
£ 289.00 (Ex. VAT)
Registration Closes
Monday Apr 28, 2025
3:00 PM Europe/LondonEvent Starts
Tuesday Apr 29, 2025
9:45 AM Europe/LondonEvent Ends
Wednesday Apr 30, 2025
11:45 PM Europe/LondonVenue
Celtic Manor
NewportPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
Buyer Only 11 November 2026
Chair’s Lunch: Platinum Edition
As part of ITM’s 70-year celebration, this Platinum Edition will be hosted by Mark Cuschieri. Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by your peers "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What a fantastic lunch and such value from hearing
Social
All Member 17 November 2026
Platinum Ireland Celebration
Join us for ITM’s Platinum Celebration in Ireland, a regional gathering designed to bring our community together as part of ITM’s birthday celebrations. This relaxed social event offers the perfect setting to connect with colleagues, meet new peers and enjoy an evening that reflects the warmth and spirit of Ireland’s business travel community. Attendees can look forward to friendly conversation, meaningful networking and a welcoming atmosphere that celebrates ITM’s milestone year. Whether you are reconnecting with familiar faces or extending your network, this celebration offers a memorable moment to recognise our shared achievements across the region. Further event details will be shared closer to the date. Each ticket include 2 drinks per person and canapés.
Meeting
Buyer Only 24 November 2026
Buyer Knowledge Exchange: AI Toolkit {Dedicated Topic}
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. This edition will run as a dedicated topic session, centred on one focused area chosen by the buyer community. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning
Meeting
Buyer Only 25 November 2026
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * Agenda * 1:30pm–3:00pm : Private lunch in the Gordon Ramsey Restaurant * 3:00pm–3:30pm : Property tour / show round * 3:30pm–5:00pm : Meeting / option to work * 6:00-9:00pm : Invitation to head together to the ITM Platinum Winter Social being held at the Bo Tree in Marylebone Register here [https://www.itm.org.uk/events/evt-001072] * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential
Social
All Member 25 November 2026
Platinum Winter Celebration
Join us for ITM’s Winter Social at The BoTree, a striking London venue offering an elegant and contemporary setting in the heart of the city. This special evening brings our community together during the winter season, creating another key moment to connect, reflect and celebrate alongside peers from across the business travel industry. Expect a warm and welcoming atmosphere with relaxed networking, great conversation and a winter-inspired social experience. The BoTree provides a stylish backdrop to reconnect with colleagues, meet new faces and enjoy an evening of connection within the ITM community. Whether you’re catching up with familiar faces or expanding your network, the Winter Social offers a memorable opportunity to come together, share experiences and enjoy being part of ITM. Further details will be shared closer to the event.
Meeting
Buyer Only 08 December 2026
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Webinar
Supplier Only 10 December 2026
Buyer Insights
HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by
Meeting
Buyer Only 12 January 2027
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available [https://www.itm.org.uk/static/bke26.png] Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to
Summit
All Member 21 January 2027
Trending
An ITM Signature Event Start 2027 with a clearer understanding of the priorities shaping business travel. Join us at Trending as we reveal the findings of ITM’s annual Buyer & Supplier Priorities Survey - our flagship research and most downloaded resource, year after year. Completed by ITM members in the lead-up to the event, the survey provides a direct view of the challenges, priorities and areas of focus shaping travel programmes for the year ahead. For buyers, it’s an opportunity to benchmark your priorities against the wider buyer community. For suppliers, it offers valuable insight into what matters most to customers and where their needs are heading. [https://www.itm.org.uk/static/Trending-Banner-2026.png] Alongside the survey findings, our speakers will explore the outlook for 2027 across their areas of expertise, sharing perspectives on emerging trends, industry challenges and opportunities to build stronger, more responsible travel programmes. [https://www.itm.org.uk/image/ITM-Event-Page-Banners-Trending-2025-Buyeres.gif] Further programme and speaker details will be announced in the coming months.
Webinar
Supplier Only 28 January 2027
Buyer Focus
A BRAND NEW FORMAT FOR 2027 30 minutes. One topic. Focused industry discussion. Hosted by Kerry Douglas, each session will see Kerry joined by a specialist buyer or panel of buyers with relevant experience and insight into the topic being explored, bringing real-world perspectives to the conversation. Each session will put the spotlight on a specific issue, trend or challenge, bringing together industry perspectives, practical insights and discussion to help you understand what it means for travel programmes and the wider business travel community. Buyer Focus is designed to get straight to what matters. Hear different perspectives, gain further context and put your questions to the discussion. Key takeaways * Explore a timely topic affecting business travel in greater depth. * Hear perspectives from across the industry. * Understand the challenges, considerations and opportunities surrounding the topic. * Take away useful insights in just 30 minutes. What to expect * A focused 30-minute Zoom
